Help Center/ Live/ Cloud Live/ Service Monitoring
Updated on 2026-01-09 GMT+08:00

Service Monitoring

You can view the following information on the Service Monitoring page:

  • Downstream Bandwidth/Traffic: downstream bandwidth or traffic usage of a streaming domain name, that is, the downstream bandwidth or traffic used by the client to pull streams from Live
  • Upstream Bandwidth/Traffic: upstream bandwidth or traffic usage of an ingest domain name, that is, the bandwidth or traffic used by the device to push streams to Live
  • Status Codes: all status codes returned in response to the stream pull requests, and the change trends of these status codes
  • Streams: total number of streams pushed by the selected domain name to the origin server and its change trend
  • Pushed Streams: details about the historical streams of an ingest domain name, including the stream name, domain name, application name, stream push start time, stream push end time, stream push type, streamer IP address, and audio/video encoding
  • Streaming Records: stream push disconnection records of the selected domain name
  • Stream Playback Profiles: information including the total traffic consumed for video playback, accumulated duration of video playback, number of video playback requests, total number of viewers, peak number of viewers, peak bandwidth for video playback, and accumulated duration of stream push
  • Stream Push Monitoring: frame rates and bitrates of the livestreams (of the selected domain name) pushed to the origin server and their change trends

Notes

Bandwidth/Bitrate is counted by 1,000 (example: 1 Mbit/s = 1,000 Kbit/s) and traffic by 1,024 (example: 1 MB = 1,024 KB).

Procedure

  1. Log in to the Live console.
  2. In the navigation pane, choose Service Monitoring.
  3. Select Downstream Bandwidth/Traffic, Upstream Bandwidth/Traffic, Status Codes, Streams, Pushed Streams, Streaming Records, Stream Playback Profiles, or Stream Push Monitoring to view the corresponding statistics.

    Move the cursor to the trend chart and scroll the mouse wheel to zoom in or zoom out the X axis (time).

Downstream Bandwidth/Traffic

Specify the time, streaming domain name, area, application name, stream name, statistical granularity, and packaging protocol. Click Bandwidth or Traffic on the right of the page to view the bandwidth or traffic usage trend. You can also filter data by enterprise project if you have enabled the Enterprise Project Management (EPS) service.

You can click on the right to export specific data.
  • You can query statistics of the past 365 days.
  • You can query statistics in a time span of up to 31 days.
  • The minimum statistical granularity is five minutes. For example, data generated from November 6, 2020 08:00:00 (GMT+08:00) to November 6, 2020 08:04:59 (GMT+08:00) is displayed at the statistical point November 6, 2020 08:00:00 (GMT+08:00). The bandwidth uses the average value of the selected statistical granularity, and the traffic uses the accumulated value of the selected statistical granularity.
  • The stream name is the name of the stream pulled by the player. For example, if the player pulls a transcoded stream, set the stream name to the name of the transcoded stream.
  • The exported data cannot be classified by carrier.
  • Bandwidth Usage Trend displays the bandwidth usage trend of the selected domain name. You can also view the downstream peak bandwidth of the selected domain name within the query period below the Bandwidth Trends area, as shown in Figure 1.

    HLS domain names do not support query by application or stream.

    Figure 1 Downstream bandwidth statistics
  • Traffic Usage Trend displays the traffic usage trend of the selected domain name. You can also view the traffic data of the selected domain name within the query period below the Traffic Trends area, as shown in Figure 2.
    Figure 2 Downstream traffic statistics

    The total traffic displayed in the traffic table and traffic trend chart is the sum of traffic measured every five minutes and converted from byte into MB, accurate to two decimal places. Therefore, the displayed traffic data may be slightly different from the sum of the values in the Downstream Traffic(MB) column in the exported traffic statistics table. This is because the values are rounded off.

Upstream Bandwidth/Traffic

Specify the time, ingest domain name, area, province/state, carrier, app name, stream name, statistical granularity, and packaging protocol. Click Bandwidth or Traffic on the right of the page to view the bandwidth or traffic usage trend. You can also filter data by enterprise project if you have enabled the Enterprise Project Management (EPS) service.

You can click on the right to export specific data.

  • You can query statistics of the past 365 days.
  • You can query statistics in a time span of up to 31 days.
  • The minimum statistical granularity is five minutes. For example, data generated from November 6, 2020 08:00:00 (GMT+08:00) to November 6, 2020 08:04:59 (GMT+08:00) is displayed at the statistical point November 6, 2020 08:00:00 (GMT+08:00). The bandwidth uses the average value of the selected statistical granularity, and the traffic uses the accumulated value of the selected statistical granularity.
  • The exported data cannot be classified by carrier.
  • Bandwidth Usage Trend displays the upstream bandwidth usage trend of the selected domain name, as shown in Figure 3.
    Figure 3 Upstream bandwidth trend
  • Traffic Usage Trend displays the traffic usage trend of the selected domain name. You can also view the traffic data of the selected domain name within the query period below the Traffic Trends area, as shown in Figure 4.
    Figure 4 Upstream traffic statistics

    The total traffic displayed in the traffic table and traffic trend chart is the sum of traffic measured every five minutes and converted from byte into MB, accurate to two decimal places. Therefore, the displayed traffic data may be slightly different from the sum of the values in the Downstream Traffic(MB) column in the exported traffic statistics table. This is because the values are rounded off.

Status Codes

Specify the time, domain name, province/state, carrier, and status code, as shown in Figure 5. You can also filter data by enterprise project if you have enabled the Enterprise Project Management (EPS) service.

  • You can query statistics of the past seven days.
  • You can query statistics in a time span of up to one day.
  • You can query statistics about up to 10 domain names at a time.
  • The minimum statistical granularity is one minute. For example, data generated from November 6, 2020 08:00:00 (GMT+08:00) to November 6, 2020 08:00:59 (GMT+08:00) is displayed at the statistical point November 6, 2020 08:00:00 (GMT+08:00).

The trend chart displays the status codes returned for the selected domain name in the query period. For details, see Status Codes.

You can click on the right to export specific data.

Figure 5 Status code statistics

Streams

Specify the ingest domain name and time. You can also filter data by enterprise project if you have enabled the Enterprise Project Management (EPS) service.

  • You can query statistics of the past 365 days.
  • You can query statistics in a time span of up to 31 days.
  • You can query statistics about up to 10 domain names at a time.
  • The minimum statistical granularity is five minutes. For example, data generated from November 6, 2020 08:00:00 (GMT+08:00) to November 6, 2020 08:04:59 (GMT+08:00) is displayed at the statistical point November 6, 2020 08:00:00 (GMT+08:00). The displayed data is the maximum value of the selected statistical granularity.

The trend chart displays the trend of the total number of streams (of the selected domain name) pushed to the Live origin server, as shown in Figure 6.

You can click on the right to export specific data.
Figure 6 Streams

Pushed Streams

Specify the time, ingest domain name, app name, and stream name. Click to view details about the pushed streams of the ingest domain name, as shown in Figure 7.

Table 1 describes the parameters. You can click Export to export specific data.
  • The pushed streams of a domain name that is pushing streams cannot be queried.
  • You can query statistics of the past seven days.
  • You can query statistics in a time span of up to one day.
Figure 7 Pushed stream details
Table 1 Parameters

Parameter

Description

Stream Name

Livestream name, that is, the custom value of Stream Name in the ingest URL.

Domain Name

Ingest domain name.

App Name

Application name, that is, the default or custom value of App Name in the ingest URL.

Started

Time when livestream push starts. The format is YYYY-MM-DD hh:mm:ss, for example, 2020-11-06 14:39:42.

Ended

Time when livestream push ends. The format is YYYY-MM-DD hh:mm:ss, for example, 2020-11-06 14:39:44.

Type

Stream push type, which can be Pushed by streamer or Pulled from third-party CDN.

Streamer IP

IP address of the stream push device.

Audio Coding

Audio codec.

Video Coding

Video codec.

Streaming Records

Specify the time, domain name, app name, and stream name. Click to view the streaming records of the selected domain name, as shown in Figure 8.

Table 2 describes the parameters. You can click to export specific data.

Due to a large amount of data, the maximum query period is 3 days, with a maximum time granularity of 3 hours.

Figure 8 Streaming records
Table 2 Parameters

Parameter

Description

Status

Stream status.

  • Pushing streams
  • Stream push interrupted

Interruption Cause

Cause for streaming interruption.

Type

The stream type is Pushed stream.

Domain Name

Ingest domain name.

App Name

Application name, that is, the default or custom value of App Name in the ingest URL.

Stream Name

Stream name, that is, the custom value of Stream Name in the ingest URL.

Started

Time when the stream push starts. The format is YYYY/MM/DD HH:mm:ss.SSS [GMT]Z, for example, 2023-05-16 14:39:42.629 GMT+08:00.

Ended

Time when the stream push stops. The format is YYYY/MM/DD HH:mm:ss.SSS [GMT]Z, for example, 2023-05-16 14:39:42.629 GMT+08:00.

Client IP

IP address of the stream push device.

Stream Playback Profiles

Specify the domain name, stream name, and time, as shown in Figure 9.

Table 3 describes the parameters. You can click on the right to export specific data.
  • You can query statistics of the past 31 days.
  • You can query statistics in a time span of up to one day.
  • Query the livestreaming data of the current day after 08:00:00 (GMT+08:00) of the next day.
  • Only the number of viewers for FLV and RTMP streams can be queried.
Figure 9 Stream playback profiles
Table 3 Parameters

Parameter

Description

Date

Playback profile information from 00:00 to 23:59 on the selected date is collected. The format is YYYYMMDD, for example, 20201104.

Total Traffic (Byte)

Total traffic consumed during playback.

Total Playback Duration (s)

Total playback duration of a video.

Total Requests

Total number of video playback requests.

Total Viewers

Total number of viewers.

Peak Viewers

Peak number of viewers.

Peak Bandwidth (bit/s)

Peak bandwidth consumed during playback.

Total Streaming Duration (s)

Total stream push duration.

Stream Push Monitoring

Specify the time, ingest domain name, app name, and stream name. Click Query. You can view related data in the Frame Rate and Bitrate areas.

  • You can query statistics of the past seven days.
  • You can query statistics in a time span of up to 24 hours.

The Frame Rate and Bitrate areas display the trends of the frame rate and bitrate of livestreams (of the selected domain name) pushed to the origin server. You can click Export to export specific data.

Figure 10 Stream push monitoring