Help Center/ Host Security Service/ FAQs/ Agent/ What Do I Do If I Cannot Access the Download Link of the Windows Or Linux Agent?
Updated on 2025-09-25 GMT+08:00
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What Do I Do If I Cannot Access the Download Link of the Windows Or Linux Agent?

Possible Causes

The link for downloading the agent is a Huawei Cloud private address. Before downloading the agent, you need to configure a Huawei Cloud private DNS address for your server. Otherwise, the server cannot access the link.

Solution

Reconfigure the correct private DNS server address. Resolve the server domain name by using a private DNS server addresses provided by Huawei Cloud. Then, open the link for downloading the corresponding agent.

Parent topic: Agent