Help Center/ Billing Center/ User Guide/ Orders/ Unsubscriptions/ Full Refunds/ Unsubscriptions from Inactive Resources
Updated on 2026-08-24 GMT+08:00
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Unsubscriptions from Inactive Resources

When purchasing a resource package, you can specify when it will become active. You can apply for a full refund before the resource package takes effect.

Unsubscription Rules

  1. Your request to unsubscribe from a large order (over $7,000 USD) needs to be reviewed by your account manager. For details, see What Should I Know Before Unsubscribing from a Large-value Order?
  2. You cannot unsubscribe from inactive resources in any of the following scenarios:
    • Transaction in progress: The resource is undergoing transactions such as change or renewal.
    • Billing reasons: Orders have been placed for KooGallery products or placed by customers associated in the referral model and paid by their partners, and invoices have been issued.
    • Promotion involved: You participated in a specific promotion activity and the activity rules explicitly state that unsubscription is not allowed.
    • Incompliance: Resources are frozen for public security reasons.

Calculation of Refund

Actual Refund = Paid amount. In this case, the full paid amount is refunded and the used cash coupons are returned.

Example:

On January 01, 2024, you purchased a monthly resource package and set its effective time to three days later. The amount due was $100.00 USD. You used a cash coupon of $20.00 USD and paid $80.00 USD. On January 02, 2024, if you unsubscribed from the resource package, the paid amount ($80.00 USD) would be refunded and the cash coupon of $20.00 USD would be returned.

Procedure

  1. Access the Unsubscriptions page.
  2. Choose Inactive > Unsubscription Allowed.
  3. Unsubscribe from a single inactive instance or instances in a batch based on the actual requirements.

    You can search for instances by instance ID/resource ID, instance name, order No., product specifications, product type, or region. You can also filter instances by enterprise project if you have enabled enterprise project management.

    • Single unsubscription: Click Unsubscribe from Resource in the Operation column for the instance which you want to unsubscribe from.

    • Batch unsubscription: Select the target instances and click Batch Unsubscribe on top of the list.

  4. Review the unsubscription and refund details. Select an unsubscription reason, and click Confirm.

Parent Topic: Full Refunds