Help Center/ My Account/ User Guide/ Real-Name Authentication/ Individual Real-Name Authentication/ Certificate Prerequisites
Updated on 2024-11-25 GMT+08:00
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Certificate Prerequisites

  • The address where the uploaded certificate was issued must be the same as the account registration address.
  • Your certificate must be valid.
  • The photo on the certificate must be clearly visible.
  • The name and certificate number you entered must match the certificate.
  • Upload a photo of you holding your individual certificate showing the front side.
    • All of the information on the certificate must be clearly visible.
    • Your face and arms must be clearly visible, with no headwear. Preferably, no make-up should be worn.
    • Upload an original, unmodified photo.
  • Supported file formats include JPG, JPEG, BMP, PNG, and PDF. Each file must not exceed 10 MB.
  • Each certificate number can be used to authenticate a maximum of three accounts.