Help Center/ Live/ FAQs/ Livestreaming/ How Do I Troubleshoot an LLL Playback Failure?
Updated on 2026-09-22 GMT+08:00
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How Do I Troubleshoot an LLL Playback Failure?

You can locate the cause by referring to Table 1. If the fault persists, submit a service ticket for technical support.

Table 1 Troubleshooting an LLL playback failure

No.

Solution

Description

1

Check whether the stream push is normal.

You can map the WebRTC address to a common playback address. If the playback is normal, the stream push is normal. You can also submit a service ticket to contact technical support for confirmation.

2

Check whether the domain name configurations are correct.

You can check the domain name configurations on the Live console. For details, see Domain Name Management.
Parent topic: Livestreaming