What Should I Do If WTP Cannot Be Enabled?

The causes of this problem vary by scenarios.

Symptom
The agent status is Offline or Not installed in the server list on the Web Tamper Protection page.
Solution
Rectify the fault by following the instructions provided in How Do I Fix an Abnormal Agent. Ensure that Agent Status in the server list is Online.

Symptom
Protection Status is Enabled in the server list on the HSS console.
Solution
Disable HSS and then enable WTP.

HSS editions include the basic, enterprise, premium, and WTP editions. Before enabling WTP for a server, ensure that basic, enterprise, or premium edition HSS has been disabled for the server.

To enable WTP, choose Web Tamper Protection > Servers.

Parent topic: Web Tamper Protection

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