Help Center/ Cloud Trace Service/ FAQs/ Trackers/ What Do I Do If I Cannot Create a Tracker on the CTS Console?

Updated on 2025-07-23 GMT+08:00

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What Do I Do If I Cannot Create a Tracker on the CTS Console?

When you create a tracker on the CTS console, the system reports an error.

Press F12 to view the error information. If it is caused by a request failure, your browser may have an interception plug-in installed. Disable the plug-in so that requests can be created.
If you have the permission but cannot create a tracker, log in to the central region CN North-Beijing 4 to check whether CTS is enabled. If not, enable CTS in the central region by using the master account and then create a tracker.
If you still cannot create trackers after the preceding steps, submit a service ticket for technical support.

Parent topic: Trackers

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