Error Codes
Status Code |
Error Codes |
Error Message |
Description |
Solution |
---|---|---|---|---|
400 |
HSS.0001 |
Invalid parameter. |
Invalid parameter. |
Check whether the parameters are valid. |
400 |
HSS.0002 |
Failed to parse the request. |
Failed to parse the request. |
Contact technical support. |
400 |
HSS.0010 |
Access denied. |
Access denied. |
Check whether the parameters are valid. |
400 |
HSS.0011 |
Requested resource not found. |
Requested resource not found. |
Check whether the parameters are valid. |
400 |
HSS.0013 |
Insufficient permissions. |
Insufficient permissions. |
Check user permissions. |
400 |
HSS.0014 |
Quota creation not allowed. |
Quota creation not allowed. |
Contact technical support. |
400 |
HSS.1001 |
The selected server is not associated with any agent. |
The selected server is not associated with any agent. |
Check whether the agent has been installed on the selected server. |
400 |
HSS.1002 |
Available quotas are insufficient. |
Available quotas are insufficient. |
None |
400 |
HSS.1003 |
Protected servers cannot be ignored. |
Protected servers cannot be ignored. |
Disable protection and try again. |
400 |
HSS.1004 |
Failed to query the policy. |
Failed to query the policy. |
Check whether the parameter is correct. |
400 |
HSS.1005 |
Invalid policy. |
Invalid policy. |
Check whether the parameter is correct. |
400 |
HSS.1006 |
Failed to send requests to the agent. |
Failed to send requests to the agent. |
Contact technical support. |
400 |
HSS.1007 |
The agent is offline. |
The agent is offline. |
Start the agent. |
400 |
HSS.1008 |
Failed to query server information. |
Failed to query server information. |
Check whether the parameter is correct. |
400 |
HSS.1009 |
Failed to save WTP information. |
Failed to save WTP information. |
Contact technical support. |
400 |
HSS.1010 |
Failed to update protected directory information. |
Failed to update protected directory information. |
Contact technical support. |
400 |
HSS.1011 |
Failed to convert the time format. |
Failed to convert the time format. |
Check whether the parameter is correct. |
400 |
HSS.1012 |
The added period overlaps with an existing one. |
The added period overlaps with an existing one. |
Check whether the parameter is correct. |
400 |
HSS.1013 |
Failed to add an unprotected time period. |
Failed to add an unprotected time period. |
Check whether the parameter is correct. |
400 |
HSS.1014 |
Failed to add the description of the unprotected time period. |
Failed to add the description of the unprotected time period. |
Check whether the parameter is correct. |
400 |
HSS.1015 |
Failed to add the privileged process. |
Failed to add the privileged process. |
Contact technical support. |
400 |
HSS.1016 |
Failed to set the unprotected period. |
Failed to set the unprotected period. |
Contact technical support. |
400 |
HSS.1017 |
Failed to load security reports. |
Failed to load security reports. |
Check whether the parameter is correct. |
400 |
HSS.1018 |
Invalid file information. |
Invalid file information. |
Check whether the parameter is correct. |
400 |
HSS.1019 |
Failed to load server groups. |
Failed to load server groups. |
Check whether the parameter is correct. |
400 |
HSS.1020 |
The policy group name already exists. |
The policy group name already exists. |
Change the name. |
400 |
HSS.1021 |
Failed to load policy groups. |
Failed to load policy groups. |
Check whether the parameter is correct. |
400 |
HSS.1022 |
Invalid policy group settings. |
Invalid policy group settings. |
Check whether the parameter is correct. |
400 |
HSS.1023 |
Invalid policy group name. |
Invalid policy group name. |
Change the name. |
400 |
HSS.1024 |
Failed to query the application process whitelist. |
Failed to query the application process whitelist. |
Check whether the parameter is correct. |
400 |
HSS.1025 |
The server group name already exists. |
The server group name already exists. |
Change the name. |
400 |
HSS.1026 |
Failed to scan container private image vulnerabilities. |
Failed to scan container private image vulnerabilities. |
Contact technical support. |
400 |
HSS.1027 |
Failed to call CBR. HTTP connection timed out. |
Failed to call CBR. HTTP connection timed out. |
Contact technical support. |
400 |
HSS.1028 |
Failed to call CBR. Token authentication failed. |
Failed to call CBR. Token authentication failed. |
Contact technical support. |
400 |
HSS.1029 |
Failed to query the default backup policy. |
Failed to query the default backup policy. |
Check whether the parameter is correct. |
400 |
HSS.1030 |
Failed to query the security check result. |
Failed to query the security check result. |
Check whether the parameter is correct. |
400 |
HSS.1031 |
Duplicate security report name. |
Duplicate security report name. |
Change the name. |
400 |
HSS.1032 |
A policy in use cannot be deleted. |
A policy in use cannot be deleted. |
Disable protection and try again. |
400 |
HSS.1033 |
The protection policy name already exists. |
The protection policy name already exists. |
Change the name. |
400 |
HSS.1034 |
Failed to add the protection policy. Up to 20 policies allowed. |
Failed to add the protection policy. Up to 20 policies allowed. |
None |
400 |
HSS.1035 |
Only letters, numbers, commas (,), periods, spaces, hyphens(-) and underscores(_) are allowed. |
Only letters, numbers, commas (,), periods, spaces, hyphens(-) and underscores(_) are allowed. |
Modify the input according to the error message. |
400 |
HSS.1036 |
Unsupported operation. |
Unsupported operation. |
None |
400 |
HSS.1037 |
Unsupported edition. |
Unsupported edition. |
Change to another edition. |
400 |
HSS.1040 |
Failed to query container information. |
Failed to query container information. |
Check whether the parameter is correct. |
400 |
HSS.1041 |
Failed to query cluster asset information. |
Failed to query cluster asset information. |
Check whether the parameter is correct. |
400 |
HSS.1042 |
Failed to deliver the container firewall policy. |
Failed to deliver the container firewall policy. |
Contact technical support. |
400 |
HSS.1043 |
The synchronization task already exists. Please wait. |
The synchronization task already exists. Please wait. |
None |
400 |
HSS.1044 |
The export task already exists. Please wait. |
The export task already exists. Please wait. |
None |
400 |
HSS.1045 |
The export task does not exist. |
The export task does not exist. |
Check whether the parameter is correct. |
400 |
HSS.1046 |
The exported file does not exist. |
The exported file does not exist. |
Check whether the parameter is correct. |
400 |
HSS.1047 |
Not all whitelist policy processes are confirmed. |
Not all whitelist policy processes are confirmed. |
On the Application Process Control page, select a whitelist policy and manually mark the trust status of processes. |
400 |
HSS.1048 |
The vulnerabilities added to the whitelist exceed 500. |
The vulnerabilities added to the whitelist exceed 500. |
None |
400 |
HSS.1049 |
The servers added to the whitelist exceed 2,000. |
The servers added to the whitelist exceed 2,000. |
None |
400 |
HSS.1050 |
The agent is not updated. |
The agent is not updated. |
Upgrade the agent. |
400 |
HSS.1053 |
The number of login blacklist items has reached 50. Delete unnecessary whitelist IP addresses. |
The number of login blacklist items has reached 50. Delete unnecessary whitelist IP addresses. |
Rectify the fault according to the error message. |
400 |
HSS.1054 |
Due to security reasons, your account has been restricted from purchasing certain pay-per-use cloud service resources according to the User Agreement. If you have any questions, contact customer service. |
Due to security reasons, your account has been restricted from purchasing certain pay-per-use cloud service resources according to the User Agreement. If you have any questions, contact customer service. |
Rectify the fault according to the error message. |
400 |
HSS.1055 |
Insufficient account balance. Top up your account. |
Insufficient account balance. Top up your account. |
Top up your account. |
400 |
HSS.1056 |
The number of vulnerabilities to be handled exceeds the upper limit. Please handle them in multiple batches. |
The number of vulnerabilities to be handled exceeds the upper limit. Please handle them in multiple batches. |
Rectify the fault according to the error message. |
400 |
HSS.1057 |
Do not select servers that cannot be scanned (servers with abnormal agents or editions lower than professional). |
Do not select servers that cannot be scanned (servers with abnormal agents or editions lower than professional). |
Rectify the fault according to the error message. |
400 |
HSS.1058 |
The honeypot port policy does not exist. |
The honeypot port policy does not exist. |
Check whether the parameter is correct. |
400 |
HSS.1059 |
No vulnerabilities can be handled. Check whether the agent status, protection edition, and system version support vulnerability handling. |
No vulnerabilities can be handled. Check whether the agent status, protection edition, and system version support vulnerability handling. |
Rectify the fault according to the error message. |
400 |
HSS.1060 |
No servers available for vulnerability scan. Check whether the agent status, protection edition, and vulnerability type support manual scan. |
No servers available for vulnerability scan. Check whether the agent status, protection edition, and vulnerability type support manual scan. |
Rectify the fault according to the error message. |
400 |
HSS.1061 |
Up to 50 policies can be created for a workload. |
Up to 50 policies can be created for a workload. |
None |
400 |
HSS.1062 |
A workload can be associated with up to five security groups. |
A workload can be associated with up to five security groups. |
None |
400 |
HSS.1063 |
The logo size exceeds the upper limit. |
The logo size exceeds the upper limit. |
None |
400 |
HSS.1064 |
Incorrect logo type. |
Incorrect logo type. |
None |
400 |
HSS.1065 |
Invalid sensitive file filtering path. |
Invalid sensitive file filtering path. |
Check whether the parameter is correct. |
400 |
HSS.1066 |
Failed to obtain the multi-cloud cluster deployment template. |
Failed to obtain the multi-cloud cluster deployment template. |
Contact technical support. |
400 |
HSS.1067 |
Cluster logs not collected. |
Cluster logs not collected. |
Check whether the parameter is correct. |
400 |
HSS.1068 |
Operation too frequent. Wait for 2 minutes and synchronize again. |
Operation too frequent. Wait for 2 minutes and synchronize again. |
Try again later. |
400 |
HSS.1069 |
The number of whitelisted trustworthy processes is 0. Start learning again and then enable protection. |
The number of whitelisted trustworthy processes is 0. Start learning again and then enable protection. |
Rectify the fault according to the error message. |
400 |
HSS.1070 |
Pay-per-use antivirus scan is not enabled. |
Pay-per-use antivirus scan is not enabled. |
Enable pay-per-use virus scan. |
400 |
HSS.1071 |
The number of clusters has reached the upper limit. |
The number of clusters has reached the upper limit. |
None |
400 |
HSS.1072 |
Incorrect file type. |
Incorrect file type. |
None |
400 |
HSS.1073 |
Failed to query event information. |
Failed to query event information. |
Check whether the parameter is correct. |
400 |
HSS.1079 |
Failed to save the CCE integrated protection configuration. |
Failed to save the CCE integrated protection configuration. |
Check whether the parameter is correct. |
400 |
HSS.1080 |
The number of connected image repositories exceeds the upper limit. |
The number of connected image repositories exceeds the upper limit. |
None |
401 |
HSS.0012 |
Invalid user token. |
Invalid user token. |
Check whether the user token is correct. |
401 |
HSS.1039 |
Insufficient permission for modifying vulnerability scan policies. |
Insufficient permission for modifying vulnerability scan policies. |
Check user permissions. |
401 |
HSS.1051 |
A scan task is being performed on the selected server. |
A scan task is being performed on the selected server. |
None |
401 |
HSS.1052 |
The selected server has been associated with another custom antivirus policy. |
The selected server has been associated with another custom antivirus policy. |
None |
401 |
HSS.2001 |
Cluster certificate expired. |
Cluster certificate expired. |
Rectify the fault according to the error message. |
403 |
HSS.1038 |
The edition does not support this operation. |
The edition does not support this operation. |
Change to another edition. |
429 |
HSS.0003 |
The server is busy. |
The server is busy. |
Try again later. |
500 |
HSS.0004 |
Database operation failed. |
Database operation failed. |
Contact technical support. |
500 |
HSS.0005 |
Cache operation failed. |
Cache operation failed. |
Contact technical support. |
500 |
HSS.0006 |
File operation error. |
File operation error. |
Contact technical support. |
500 |
HSS.0007 |
Task failed. |
Task failed. |
Contact technical support. |
500 |
HSS.0008 |
Internal system error. |
Internal system error. |
Contact technical support. |
500 |
HSS.0009 |
Failed to call the third-party API. |
Failed to call the third-party API. |
Contact technical support. |
500 |
HSS.0015 |
Failed to access the ECS API. |
Failed to access the ECS API. |
Contact technical support. |
500 |
HSS.0016 |
Failed to access the CCE API. |
Failed to access the CCE API. |
Contact technical support. |
500 |
HSS.0017 |
Failed to access the CBC API. |
Failed to access the CBC API. |
Contact technical support. |
500 |
HSS.0018 |
Failed to access the IAM API. |
Failed to access the IAM API. |
Contact technical support. |
500 |
HSS.0019 |
Failed to access the SWR API. |
Failed to access the SWR API. |
Contact technical support. |
500 |
HSS.0020 |
Failed to access the CBR API. |
Failed to access the CBR API. |
Contact technical support. |
500 |
HSS.0021 |
Failed to access the VPC API. |
Failed to access the VPC API. |
Contact technical support. |
500 |
HSS.0041 |
An error occurred during query. |
An error occurred during query. |
Contact technical support. |
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.