When Will I Be Charged Handling Fees? How Is the Refund Calculated?

Charging Handling Fees

If you unsubscribe from a renewal period that has not taken effect, from inactive resources, or from a resource that fails to be provisioned, no handling fees will be charged and used cash coupons will be returned.

If you unsubscribe from an in-use resource, handling fee will be charged and any cash coupon that was applied will not be returned.

If you wonder whether cash coupons will be returned during unsubscription, see Will Used Coupons Be Returned During My Resource Unsubscriptions?.

Calculating Refunds

• Unsubscribing from renewal periods or inactive resources

  Refund = Paid amount

  In this case, all paid amount is refunded and the used cash coupons are returned.

• Unsubscribing from in-use resources

  Refund = Paid amount – Consumed amount – Unsubscription handling fee

  • Paid amount refers to the amount you actually paid via the cash account, excluding any payment in cash coupons.
  • Consumed amount = Paid amount x (Actual usage duration/Order duration) (The duration is accurate to hour. The actual usage duration and order duration are rounded down by hour.)

    Parameter	Description
    Order duration	This is calculated from the hour when the order takes effect. For example, if you purchase a resource at 10:30, the order duration will be considered to have started from 10:00.
    Actual usage duration	This is calculated based on the hour when the unsubscription is performed. For example, if you unsubscribe from a resource at 18:40, the actual usage duration will be considered to have ended at 18:00. Example: If you purchased a monthly EVS disk at 10:30:00 on January 01, 2024, and it would expire at 23:59:59 on February 01, 2024. The order duration is 31 days and 14 hours (from 10:00:00 on January 01, 2024 to 2024 00:00:00 on February 02, 2024). At 18:40:00 on January 15, 2024, you unsubscribed from the EVS disk. The actual usage duration was 14 days and 8 hours (from 10:00:00 on January 01, 2024 to 18:00:00 on January 15, 2024).

  • Unsubscription handling fee: There is a handling fee for unsubscription. The table below describes the handling fee details.

    Subscription Term	Actual Usage Duration ≤ 1 Year	1 Year < Actual Usage Duration ≤ 2 Years	2 Years < Actual Usage Duration ≤ 3 Years
    3-year subscription	Handling fee = 15% of your paid amount	Handling fee = 10% of your paid amount	Handling fee = 5% of your paid amount
    2-year subscription	Handling fee = 15% of your paid amount	Handling fee = 10% of your paid amount	-
    1-year subscription	Handling fee = 10% of your paid amount	-	-
    Monthly subscription	Handling fee = 10% of your paid amount	-	-