Help Center/ Billing Center/ FAQs/ Payment/ What Can I Do If I Receive the Message, "Cardholder Authentication" and the Payment Page Does Not Respond During an Online Payment?

Updated on 2024-11-26 GMT+08:00

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What Can I Do If I Receive the Message, "Cardholder Authentication" and the Payment Page Does Not Respond During an Online Payment?

If the information like the figure below is displayed during an online payment, the system is processing cardholder authentication. To ensure a normal payment, do not refresh the page. If the page becomes unresponsive, close the page and start a new online payment process.

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Parent topic: Payment

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