Help Center/ Enterprise Switch/ FAQs/ Why Is Communication Between the Cloud and On-premises Servers Unavailable Even When the Layer 2 Connection Status Is Connected?
Updated on 2025-11-07 GMT+08:00
Why Is Communication Between the Cloud and On-premises Servers Unavailable Even When the Layer 2 Connection Status Is Connected?
Possible cause: The VXLAN tunnel of your data center is not properly configured.
Solution:
Log in to the switch of your data center and check its tunnel configurations. For details, see Configuring a Tunnel Gateway in Your Data Center.
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