Help Center/ Workspace/ FAQs/ FAQs for Administrators/ How Do I Connect the Desktop to a Local Printer?
Updated on 2023-12-04 GMT+08:00
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How Do I Connect the Desktop to a Local Printer?

To use the local printer, the administrator needs to configure the USB Port Redirection or Printer Redirection policy for the desktop. You can select either of them.

Configuring the USB Port Redirection Policy

If the administrator configures the USB Port Redirection policy for the desktop, users can use the connected printer to print files using the desktop. However, the connected printer cannot be used for printing using the terminal device.

  1. Log in to the console as the administrator.
  2. Click in the upper left corner of the console and select a region and a project.
  3. Click and choose Business Applications > Workspace in the service list.
  4. Click Policies.

    The Policies page is displayed.

  5. Click Create a policy.

    The page for creating a policy is displayed.

    Figure 1 Creating a policy

  6. Configure the policy name and description.

    • The policy name must contain digits, letters, and underscores (_), and cannot contain more than 55 characters, for example, USB_Redirection0Printer2workspace.
    • The policy description contains a maximum of 255 characters. For example, use a local printer using the USB port redirection policy.

  7. Creation Mode: Select Create without template.
  8. Click Next: Configure policies.

    The page for general policy configuration is displayed.

  9. Enable USB Port Redirection and select Print Device (such as printer), as shown in Figure 2.
  10. Disable Printer Redirection, as shown in Figure 2.

    Figure 2 Configuring policy parameters

  11. Click Next: Select objects.
  12. Select an object as required.

    For example, if you select All desktops, the policy applies to all desktops in the current project.
    Figure 3 Selecting an object

  13. Click Next: Finish.
  14. The policy has been created. Users can use the printer after logging in to the desktop again.

    For details about how to set up a printer on the client, see How Do I Do If the Printer Cannot Be Used?.

Configuring the Printer Redirection Policy

If the administrator configures the Printer Redirection policy for the desktop, users can use the connected printer to print files using both the desktop and the terminal device.

  1. Log in to the console as the administrator.
  2. Click in the upper left corner of the console and select a region and a project.
  3. Click and choose Business Applications > Workspace in the service list.
  4. Click Policies.

    The Policies page is displayed.

  5. Click Create a policy.

    The page for creating a policy is displayed.

    Figure 4 Creating a policy

  6. Configure the policy name and description.

    • The policy name must contain digits, letters, and underscores (_), and cannot contain more than 55 characters, for example, Printer_Device_Redirection0Printer2workspace.
    • The policy description contains a maximum of 255 characters. For example, Use a local printer with the printer redirection policy.

  7. Creation Mode: Select Create without template.
  8. Click Next: Configure policies.

    The page for general policy configuration is displayed.

  9. Deselect Print Device (such as printer) under USB Port Redirection, as shown in .
  10. Enable Printer Redirection, as shown in Figure 5.

    Figure 5 Configuring policy parameters

  11. Click Next: Select objects.
  12. Select an object as required.

    For example, if you select All desktops, the policy applies to all desktops in the current project.
    Figure 6 Selecting an object

  13. Click Next: Finish.
  14. The policy has been created. Users can use the printer after logging in to the desktop again.

    For details about how to set up a printer on the client, see How Do I Do If the Printer Cannot Be Used?.

Parent topic: FAQs for Administrators