Help Center/ Billing Center/ User Guide/ Funds Management/ Repayment/ Making Repayments (Postpaid Direct Customers)
Updated on 2024-11-26 GMT+08:00
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Making Repayments (Postpaid Direct Customers)

You can choose the Funds Management > Pay page to pay for resources you have already used.

If you are using a member account for unified accounting management, you can pay only the outstanding bills incurred before your association with the master account.

You can:

Pay Historical Bills

On the third day of each month, Huawei Cloud generates bills for the expenditures in the previous month. You can view all your bills to be paid and pay them.

  1. Open the Pay page.

    Click Payment History in the upper right corner of the page. The Payment History page is displayed. You can view your payment records. For more information, see Payment History.

  2. Click the Payment Pending tab, and view all bills to be paid.

    • Billed Remaining Amount Due: Total amount in historical bills to be paid.
    • Estimated Unbilled Amount: Amount estimated by Huawei Cloud as of the current time. You can click the specific Estimated Unbilled Amount to go to the Bill Pending tab page and view details.
    • If there are two or more billing cycles, you can select any billing cycle to pay.

    • Click in detail. Then, you can view the bills to be paid on the Bills page.
    • Click Details in the Operation column. You can view the bills for the current billing cycle on the Bills page. For more information, see Bills.

  3. Select a billing cycle and click Pay in the Operation column.
  4. Select a payment method.

    • Online Payment

      Enter the amount you want to pay, click Pay, and confirm the payment details. After the payment is complete, the system displays the payment result.

      The system displays the remaining amount due in the current billing cycle by default. You can change the amount, but the new value cannot be greater than the default one.

    • Bank Transfer (to a general account)

      • You can view the general account information on the invoices issued to you or on the Billing Center. The Billing Center displays only the most current account information. The accounts on the historical invoices may be different.
      • To ensure timely and accurate payment confirmation, please make your payments based on the account and currency information on the invoice, and specify the invoice number.
      • The money will be transferred to the general account in two or three days within the same country/region. Cross-country or cross-regions transfers take longer. Contact your bank to learn the details.

      After you transfer the money to the general account, do as follows:

      1. On the Bank Transfer page, click Create Service Ticket.
      2. On the displayed page, enter the bank transfer information.

        The receipt will be recorded under the currently logged-in user by default. If there are any special circumstances, please specify them in Problem Description.

      1. Upload the bank transfer certificate and submit the service ticket.

        After the bank transfer is complete, Huawei Cloud will top up your account upon the request from the service ticket within three working days.

Pay Estimated Bills

Huawei Cloud will estimate the bill amount based on your actual expenditures in the current billing cycle before the bills for the current billing cycle are generated. A customer can view the the estimated bills in the current bill cycle and pay off the bills in advance.

  1. Open the Pay page.

    Click Payment History in the upper right corner of the page. The Payment History page is displayed. You can view your payment records. For more information, see Payment History.

  2. Click the Bill Pending tab page to view the estimated bills in the current billing cycle.

    Click Details in the Operation column. You can view the bills for the current billing cycle on the Bills page. For more information, see Bills.

  3. Click Pay in the Operation column.
  4. Select a payment method.

    • Online Payment

      Enter the amount you want to pay, click Pay, and confirm the payment details. After the payment is complete, the system displays the payment result.

      • The system displays the estimated amount of all expenditures to be billed by default. You can change the amount, but the new value cannot be greater than the default one.
      • Click Switch Currency. The Preferences page of My Account is displayed. Then, select the payment currency you want, and click Save.

    • Bank Transfer (to a general account)

      • You can view the general account information on the invoices issued to you or on the Billing Center. The Billing Center displays only the most current account information. The accounts on the historical invoices may be different.
      • To ensure timely and accurate payment confirmation, please make your payments based on the account and currency information on the invoice, and specify the invoice number.
      • The money will be transferred to the general account in two or three days within the same country/region. Cross-country or cross-regions transfers take longer. Contact your bank to learn the details.

      After you transfer the money to the general account, do as follows:

      1. On the Bank Transfer page, click Create Service Ticket.
      2. On the displayed page, enter the bank transfer information.

        The receipt will be recorded under the currently logged-in user by default. If there are any special circumstances, please specify them in Problem Description.

      1. Upload the bank transfer certificate and submit the service ticket.

        After the bank transfer is complete, Huawei Cloud will top up your account upon the request from the service ticket within three working days.

Parent topic: Repayment