Help Center/ Live/ FAQs/ Billing/ Why Charges Are Still Debited to My Account Even Though My Account Is in Arrears?
Updated on 2025-09-28 GMT+08:00

Why Charges Are Still Debited to My Account Even Though My Account Is in Arrears?

After your account is in arrears, it enters the grace period, during which your Live services will remain active and incur fees.

After the grace period expires, the account enters the retention period. During this period, you cannot push new livestreams with your domain names, but existing livestreams will not be interrupted and will still incur fees.