Help Center/ Billing Center/ FAQs/ Postpayment Instructions/ Why Did the Automatic Payment from My Credit Card Fail After the Bill Was Generated?
Updated on 2022-09-27 GMT+08:00
Why Did the Automatic Payment from My Credit Card Fail After the Bill Was Generated?
The possible causes are:
- Your available credit was insufficient. Please verify that your card has sufficient credit available.
- Your credit card has expired or is restricted. Please replace it.
- Your credit card may have been frozen in response to suspicious activity. Please contact your issuing bank.
- If the reason is still unknown, submit a service ticket.
Parent topic: Postpayment Instructions
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