How Do I Troubleshoot an Unhealthy Backend Server?

Symptom

If a client cannot access a backend server through a load balancer, the backend server is declared unhealthy. You can view the health check results for a backend server on the ELB console.

• Dedicated load balancers

  On the Load Balancers page, click the name of the load balancer to view its details. Click Backend Server Groups and locate the server group. You can find the health check results for backend servers in the Basic Information area.

Background

Load balancers use the IP addresses from the backend subnet where the load balancers work to send heartbeat requests to backend servers. To ensure that health checks can be performed normally, you need to ensure that the IP addresses from the backend subnet where the load balancers work are allowed to access the backend servers.

• • Load balancers: Ensure that security group rules allow access from IP addresses in the VPC where the backend server resides. For details about how to configure security groups for backend servers associated with load balancers, see Configuring Security Group Rules for Backend Servers.

• Dedicated load balancer: If IP as a Backend is not enabled for a load balancer that has a TCP or UDP listener, there is no need to configure security group rules and network ACL rules to allow traffic from VPC where the backend subnet of the load balancer works to the backend servers associated with TCP or UDP listener.

If a backend server is considered unhealthy, ELB will not route traffic to it until it is declared healthy again.

• When a backend server is detected as unhealthy, the load balancer will stop routing requests to this server.
• If health checks are disabled, the load balancer will consider the backend server healthy by default and still route requests to it.
• If Transfer Client IP Address is enabled for TCP and UDP listeners of both dedicated and shared load balancers, client IP addresses instead of IP addresses in 100.125.0.0/16 are used to communicate with the backend server.
• Traffic will not be routed to a backend server with a weight of 0, so the health check result for this backend server is not relevant.

Troubleshooting

Possible causes are described here in order of how likely they are to occur.

Check these causes one by one until you find the cause of this issue.

If you need to change the health check configuration, it takes a while for the changes to be applied. The required time depends on the health check interval and timeout duration. You can find the health check results in the backend server list of the load balancer.

Figure 1 Troubleshooting process

Checking Whether the Backend Server Group Is Associated with a Listener

Check whether the backend server group that the unhealthy backend server belongs to is associated with a listener.

Figure 2 Checking the listener with the backend server group associated

• If the backend server group is not associated with a listener, check whether a listener has been added to the load balancer.
  • If there is a listener, associate the backend server group with the listener.
  • If there are no listeners, add a listener. Select Use existing and then select the backend server group when you add the listener.
• If the backend server group has been associated with a listener, proceed with the following operations.

Checking Whether an EIP or a Private IP Address Is Bound to the Load Balancer

• Check this only when you add a TCP or UDP listener to the load balancer.
• If you add an HTTP or HTTPS listener to the load balancer, health checks will not be affected no matter whether an EIP or private IP address is bound to the load balancer.

If you add a TCP or UDP listener to the load balancer, check whether the load balancer has an EIP or private IP address bound.

If the load balancer has no EIP or private IP address bound, bind one.

When you create a load balancer for the first time, if no EIP or private IP address is bound to the load balancer, the health check result of backend servers associated with a TCP or UDP listener is Unhealthy. After you bind an EIP or private IP address to the load balancer, the health check result becomes Healthy. If you unbind the EIP or private IP address from the load balancer, the health check result is still Healthy.

Checking the Health Check Configuration

• If the health check protocol is HTTP, the port and the path are used for health checks.
• If the health check protocol is TCP, only the port is used for health checks.
• If health check protocol is HTTP and the health check port is normal, change the path or change the health check protocol to TCP.
• Enter an absolute path.

  For example:

  If the URL is http://www.example.com or http://192.168.63.187:9096, the health check path is /.

  If the URL is http://www.example.com/chat/try/, the health check path is /chat/try/.

  If the URL is http://192.168.63.187:9096/chat/index.html, the health check path is /chat/index.html.

Checking Security Group Rules

• TCP, HTTP, or HTTPS listeners: Verify that the inbound security group rule allows TCP traffic from the VPC where the load balancer works to the backend server over the health check port.
  

  • Dedicated load balancer: If IP as a Backend is not enabled for a load balancer that has a TCP or UDP listener, there is no need to configure security group rules and network ACL rules to allow traffic from VPC where the backend subnet of the load balancer works to the backend servers associated with TCP or UDP listener.
  • If the health check port is the same as the backend port, the inbound rule must allow traffic over the backend port, for example, port 80.
  • If the port (port 80 as an example) for health check is different from that used by the backend server (port 443 as an example), inbound security group rules must allow traffic over the both ports.
    

    You can check the protocol and port in the Basic Information area of the backend server group.

  Figure 3 Example inbound rule
  
• UDP listeners: Verify that the inbound security group rule allows traffic from the VPC where the load balancer works to the backend server using the health check protocol and over the health check port. In addition, inbound ICMP traffic must be allowed.
  Figure 4 Example inbound rule that allows ICMP traffic
  

• If you are not sure about the security group rules, change the protocol and port range to All for testing.
• For UDP listeners, see How Does ELB Perform UDP Health Checks? What Are the Precautions for UDP Health Checks?

Checking Network ACL Rules

• Dedicated load balancer: If IP as a Backend is not enabled for a load balancer that has a TCP or UDP listener, there is no need to configure security group rules and network ACL rules to allow traffic from VPC where the backend subnet of the load balancer works to the backend servers associated with TCP or UDP listener.

• Load balancers

  To control traffic in and out of a subnet, you can associate a network ACL with the subnet. Similar to security groups, network ACLs control access to subnets and add an additional layer of defense to your subnets. Default network ACL rules reject all inbound and outbound traffic. If the subnet of a load balancer or associated backend servers has a network ACL associated, the load balancer cannot receive traffic from the Internet or route traffic to backend servers, and backend servers cannot receive traffic from and respond to the load balancer.

  Configure an inbound network ACL rule to allow traffic from the VPC where the load balancer works to backend servers.

  1. Log in to the management console.
  2. In the upper left corner of the page, click and select the desired region and project.
  3. Click in the upper left corner of the page and choose Networking > Virtual Private Cloud.
  4. In the navigation pane on the left, choose Access Control > Network ACL.
  5. In the network ACL list, click the name of the network ACL to switch to the page showing its details.
  6. On the Inbound Rules or Outbound Rules tab page, click Add Rule to add a rule.
     • Action: Select Allow.
     • Protocol: The protocol must be the same as the one you selected for the listener.
     • Source: Set it to the VPC CIDR block.
     • Source Port Range: Select a port range.
     • Destination: If you keep the default value, 0.0.0.0/0, traffic will be allowed for all destination IP addresses.
     • Destination Port Range: Select a port range.
     • (Optional) Description: Describe the network ACL rule.
  7. Click OK.

Checking the Backend Server

If the backend server runs a Windows OS, use a browser to access https://{Backend server IP address}:{Health check port}. If a 2xx or 3xx code is returned, the backend server is running normally.

• Run the following command on the backend server to check whether the health check port is listened on:

  netstat -anlp | grep port

  If the health check port and LISTEN are displayed, the health check port is in the listening state. As shown in Figure 5, TCP port 880 is listened on.

  If you do not specify a health check port, backend ports are used by default.

  Figure 5 Backend server port listened on
  
  Figure 6 Backend server port not listened on
  

  If the health check port is not in the listening state, the backend server is not listened on. You need to start the application on the backend server and check whether the health check port is listened on.

• For HTTP health checks, run the following command on the backend server to check the status code:

  curl {Private IP address of the backend server}:{Health check port}/{Health check path} -iv

  To perform an HTTP health check, the load balancer initiates a GET request to the backend server. If the following response status codes are displayed, the backend server is considered healthy:

  TCP listeners: 200

  The status code is 200, 202, or 401 if the backend server is healthy.

  Figure 7 Unhealthy backend server
  
  Figure 8 Healthy backend server
  
• If HTTP is used for health checks and the backend server is detected unhealthy, perform the following steps to configure a TCP health check:

  On the Listeners tab page, modify the listener, select the backend server group for which TCP health check has been configured, or add a backend server group and select TCP as the health check protocol. After you complete the configuration, wait for a while and check the health check result.

Checking the Firewall on the Backend Server

If the firewall or other security software is enabled in the backend server, the software may block the IP addresses from the VPC where the load balancers work. Configure inbound firewall rules to allow traffic from the VPC CIDR block to the backend servers.

Checking the Backend Server Route

Check whether the default route configured for the primary NIC has been manually modified. If the default route is changed, health check packets may fail to reach the backend server.

ip route

Alternatively, run the following command:

route -n

Figure 9 shows the command output when the backend server route is normal.

Figure 9 Example default route pointing to the gateway

Figure 10 Example default route not pointing to the gateway

If the command output does not contain the first route, or the route does not point to the gateway, configure or modify the default route to point to the gateway.

Checking the Backend Server Load

View the vCPU usage, memory usage, network connections of the backend server on the Cloud Eye console to check whether the backend server is overloaded.

If the load is high, connections or requests for health checks may time out.

Checking the host.deny File

Verify that IP addresses from the VPC where the load balancers work are not written into the /etc/hosts.deny file.

Submitting a Service Ticket

If the problem persists, submit a service ticket.