Help Center/ Data Encryption Workshop/ FAQs/ KPS Related/ What Should I Do When I Fail to Import a Key Pair Using Internet Explorer 9?
Updated on 2025-09-15 GMT+08:00
What Should I Do When I Fail to Import a Key Pair Using Internet Explorer 9?
Symptom
Importing a key pair may fail if Internet Explorer 9 is used.
Procedure
- Click
in the upper right corner of the browser. - Select Internet Options.
- Click the Security tab in the displayed dialog box.
- Click Internet.
- If the security level indicates Custom, click Default Level to restore to the default settings.
- Move the scroll bar to set the security level to Medium and click Apply.
- Click Custom Level.
- Set Initialize and script ActiveX controls not marked as safe for scripting to Prompt.
- Click Yes.
Parent topic: KPS Related
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