Help Center/ Workspace/ FAQs/ FAQs for Administrators/ How Do I Copy Files Between a Desktop and a Local Storage Device?
Updated on 2023-12-04 GMT+08:00
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How Do I Copy Files Between a Desktop and a Local Storage Device?

Administrators can adapt different file, clipboard, and peripheral policies to different desktops to control the file copy permission between desktops and local storage devices.

The following lists several file copy scenarios and describes how to configure policies.

Copying Files from the Desktop to an External Storage Device

If Workspace desktops are used in offices and there are strict requirements for input data on office desktops, you can configure the clipboard policies for the desktops.
  1. Log in to the console as the administrator.
  2. Click in the upper left corner and select the desired region and project.
  3. Click and choose Business Applications > Workspace in the service list.

    The Dashboard page is displayed.

  4. In the navigation tree on the left, choose Policies > Protocol.
  5. Click Create a policy in the upper right corner.
  6. Configure the policy name, description, and creation mode, and click Next: Configure policies.
    • The policy name must contain digits, letters, and underscores (_), and cannot contain more than 55 characters, for example, workspace2storage_Clipboard.
    • The policy description contains a maximum of 255 characters, for example, Clipboard redirection is used to copy files from a Workspace desktop to an external device.
    • Retain the default creation mode.
    Figure 1 Creating a policy
  7. Click Advanced Policy.
    Figure 2 Advanced policy entry
  8. On the Advanced Policy page, click File & Clipboard.
  9. Enable the Clipboard Redirection policy and select Server to client, as shown in Figure 3.
    • Rich text copy and file copy are supported only when both the client (TC/SC) and desktop run Windows. A maximum of 500 files can be copied at a time.
    • If the OS of a client (TC/SC or mobile client) or desktop is not Windows, only text can be copied.
    Figure 3 Configuring the clipboard redirection policy from the server to the client
  10. Click Next: Select objects.
  11. Select an object as required.
    For example, if you select All desktops, the policy applies to all desktops in the current project.
    Figure 4 Selecting an object
  12. Click Next: Finish.

Copying Files from an External Storage Device to the Desktop

If Workspace desktops are used in office and there are strict requirements for data transmission on office desktops, you can configure the Clipboard Redirection, File Redirection and Send File in Virtual Machine to Client policies for the desktops. You can select either of them.

  • Clipboard redirection
    1. Log in to the console as the administrator.
    2. Click in the upper left corner and select the desired region and project.
    3. Click and choose Business Applications > Workspace in the service list.

      The Dashboard page is displayed.

    4. In the navigation tree on the left, choose Policies > Protocol.
    5. Click Create a policy in the upper right corner.
    6. Configure the policy name, description, and creation mode, and click Next: Configure policies.
      • The policy name must contain digits, letters, and underscores (_), and cannot contain more than 55 characters, for example, workspace2storage_Clipboard_c2b.
      • The policy description contains a maximum of 255 characters, for example, Clipboard redirection is used to copy files from an external device to a desktop.
      • Retain the default creation mode.
      Figure 5 Creating a policy
    7. Click Advanced Policy.
      Figure 6 Advanced policy entry
    8. On the Advanced Policy page, click File & Clipboard.
    9. Enable the Clipboard Redirection policy and select Client to server, as shown in Figure 7.
      • Rich text copy and file copy are supported only when both the client (TC/SC) and desktop run Windows. A maximum of 500 files can be copied at a time.
      • If the OS of a client (TC/SC or mobile client) or desktop is not Windows, only text can be copied.
      Figure 7 Configuring the clipboard redirection policy from the client to the server
    10. Click Next: Select objects.
    11. Select an object as required.
      For example, if you select All desktops, the policy applies to all desktops in the current project.
      Figure 8 Selecting an object
    12. Click Next: Finish.
  • Sending files from VMs to clients
    1. Log in to the console as the administrator.
    2. Click in the upper left corner and select the desired region and project.
    3. Click and choose Business Applications > Workspace in the service list.

      The Dashboard page is displayed.

    4. In the navigation tree on the left, choose Policies > Protocol.
    5. Click Create a policy in the upper right corner.
    6. Configure the policy name, description, and creation mode, and click Next: Configure policies.
      • The policy name must contain digits, letters, and underscores (_), and cannot contain more than 55 characters, for example, storage2workspace_File.
      • The policy description contains a maximum of 255 characters, for example, Copying files from an external device to a desktop.
      • Retain the default creation mode.
      Figure 9 Creating a policy
    7. Click Advanced Policy.
      Figure 10 Advanced policy entry
    8. On the Advanced Policy page, click File & Clipboard.
    9. Enable Send File In Virtual Machine to Client as shown in Figure 11.

      If Send File In Virtual Machine to Client is enabled, you can copy files from an external storage device to the desktop by sending files only when both the client (TC/SC) OS and the desktop run Windows.

      Figure 11 Configuring the policy
    10. Click Next: Select objects.
    11. Select an object as required.
      For example, if you select All desktops, the policy applies to all desktops in the current project.
      Figure 12 Selecting an object
    12. Click Next: Finish.
  • File redirection
    1. Log in to the console as the administrator.
    2. Click in the upper left corner and select the desired region and project.
    3. Click and choose Business Applications > Workspace in the service list.

      The Dashboard page is displayed.

    4. In the navigation tree on the left, choose Policies > Protocol.
    5. Click Create a policy in the upper right corner.
    6. Configure the policy name, description, and creation mode, and click Next: Configure policies.
      • The policy name must contain digits, letters, and underscores (_), and cannot contain more than 55 characters, for example, storage2workspace_Fileredirection.
      • The policy description contains a maximum of 255 characters, for example, Copying files from an external device to a desktop.
      • Retain the default creation mode.
      Figure 13 Creating a policy
    7. Click Advanced Policy.
      Figure 14 Advanced policy entry
    8. On the Advanced Policy page, click File & Clipboard.
    9. Enable the File Redirection policy and set it to Read-only, as shown in Figure 15.

      You do not need to configure other advanced policy parameters under File & Clipboard. If you have strict requirements on the traffic and file size, configure them by referring to the parameter description in Configuring Advanced Policy Parameters. If you use a Linux terminal, expand Advanced Policy and ensure that Linux Root Directory Mount Switch is set to . If you use an Android terminal, expand Advanced Policy and ensure that Mobile Client Redirection is set to .

      Figure 15 Configuring the policy
    10. Click Next: Select objects.
    11. Select an object as required.
      For example, if you select All desktops, the policy applies to all desktops in the current project.
      Figure 16 Selecting an object
    12. Click Next: Finish.

Copying Files Between External Storage Devices and Desktops

If data is frequently transmitted between desktops and external storage devices without special requirements, you can configure USB port redirection, file redirection, or clipboard redirection as required. You can select one of them.

  • USB port redirection
    USB port redirection allows files to be copied between mobile storage devices and desktops.
    1. Log in to the console as the administrator.
    2. Click in the upper left corner and select the desired region and project.
    3. Click and choose Business Applications > Workspace in the service list.

      The Dashboard page is displayed.

    4. In the navigation tree on the left, choose Policies > Protocol.
    5. Click Create a policy in the upper right corner.
    6. Configure the policy name, description, and creation mode, and click Next: Configure policies.
      • The policy name must contain digits, letters, and underscores (_), and cannot contain more than 55 characters, for example, storage0workspace_usb.
      • The policy description contains a maximum of 255 characters, for example, USB port redirection is used to copy files between external devices and desktops.
      • Retain the default creation mode.
      Figure 17 Creating a policy
    7. Select Storage Device (such as USB flash drives) in USB Port Redirection, as shown in Figure 18.
      Figure 18 Configuring the policy
    8. Click Next: Select objects.
    9. Select an object as required.
      For example, if you select All desktops, the policy applies to all desktops in the current project.
      Figure 19 Selecting an object
    10. Click Next: Finish.
  • File redirection
    This feature supports the file copy between fixed drivers (such as local disks and TCs running Windows, Linux, and Android OSs) and removable drives (such as USB flash drives), CD-ROM drives, network drives, and desktops.
    1. Log in to the console as the administrator.
    2. Click in the upper left corner and select the desired region and project.
    3. Click and choose Business Applications > Workspace in the service list.

      The Dashboard page is displayed.

    4. In the navigation tree on the left, choose Policies > Protocol.
    5. Click Create a policy in the upper right corner.
    6. Configure the policy name, description, and creation mode, and click Next: Configure policies.
      • The policy name must contain digits, letters, and underscores (_), and cannot contain more than 55 characters, for example, storage0workspace_FR.
      • The policy description contains a maximum of 255 characters, for example, File redirection for copying files between external devices and desktops.
      • Retain the default creation mode.
      Figure 20 Creating a policy
    7. Click Advanced Policy.
      Figure 21 Advanced policy entry
    8. On the Advanced Policy page, click File & Clipboard.
    9. Enable the File Redirection policy and set it to Read-write, as shown in Figure 22.

      You do not need to configure other advanced policy parameters under File & Clipboard. If you have strict requirements on the traffic and file size, configure them by referring to the parameter description in Configuring Advanced Policy Parameters. If you use a Linux terminal, expand Advanced Policy and ensure that Linux Root Directory Mount Switch is set to . If you use an Android terminal, expand Advanced Policy and ensure that Mobile Client Redirection is set to .

      Figure 22 Configuring the policy
    10. Click Next: Select objects.
    11. Select an object as required.
      For example, if you select All desktops, the policy applies to all desktops in the current project.
      Figure 23 Selecting an object
    12. Click Next: Finish.
  • Clipboard redirection
    Clipboard redirection supports file copy between storage devices and desktops.
    1. Log in to the console as the administrator.
    2. Click in the upper left corner and select the desired region and project.
    3. Click and choose Business Applications > Workspace in the service list.

      The Dashboard page is displayed.

    4. In the navigation tree on the left, choose Policies > Protocol.
    5. Click Create a policy in the upper right corner.
    6. Configure the policy name, description, and creation mode, and click Next: Configure policies.
      • The policy name must contain digits, letters, and underscores (_), and cannot contain more than 55 characters, for example, storage0workspace_CR.
      • The policy description contains a maximum of 255 characters, for example, Clipboard redirection is used to copy files between external devices and desktops.
      • Retain the default creation mode.
      Figure 24 Creating a policy
    7. Click Advanced Policy.
      Figure 25 Advanced policy entry
    8. On the Advanced Policy page, click File & Clipboard.
    9. Enable the Clipboard Redirection policy and select Bidirectional, as shown in Figure 26.
      • Rich text copy and file copy are supported only when both the client (TC/SC) and desktop run Windows. A maximum of 500 files can be copied at a time.
      • If the OS of a client (TC/SC or mobile client) or desktop is not Windows, only text can be copied.
      Figure 26 Configuring the policy
    10. Click Next: Select objects.
    11. Select an object as required.
      For example, if you select All desktops, the policy applies to all desktops in the current project.
      Figure 27 Selecting an object
    12. Click Next: Finish.
Parent topic: FAQs for Administrators