Help Center/ Workspace/ FAQs/ FAQs for End Users/ Login Issues/ How Do I Do If I Forget the Password?
Updated on 2023-12-04 GMT+08:00
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How Do I Do If I Forget the Password?

  • If you lose or forget the login password, contact the administrator.
    • For desktops connected to the AD server, the administrator resets the password for the user on the AD server and notifies the user of the new password.
    • For desktops that are not connected to the AD server, the system sends the address for resetting the password to the reserved email address after the administrator processes the password.

      The validity period of the password resetting link in the email is 24 hours.

  • If you lose or forget the login password, you can perform the following operations to reset the password:
    1. Click Forgot Password on the login page. The Password Reset Request page is displayed.
    2. On the displayed page, enter the username, user email address, and enterprise ID, and click OK.

      If the system displays a message indicating that the account is an AD domain account, contact the administrator.

    3. After receiving the email, click the link for resetting the password in the email. On the password resetting page, reset the password as prompted and click OK.

      The validity period of the password resetting link in the email is 24 hours.

Parent topic: Login Issues