Help Center/ Workspace/ FAQs/ FAQs for Administrators/ How Do I Do If the Desktop Fails to Connect to the AD?
Updated on 2023-12-04 GMT+08:00
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How Do I Do If the Desktop Fails to Connect to the AD?

  1. Check whether the information on the desktop interconnection page is consistent with that on the local Windows AD server.

    • If yes, go to 2.
    • If no, modify the parameters on the desktop interconnection page and try again. If the interconnection still fails, go to 2.

  2. Check whether the desktop and Windows AD are in the same VPC.

  3. Check whether the inbound security group rules of the Windows AD are correctly set.

  4. Submit a service ticketSubmit a service ticket for technical support.
Parent topic: FAQs for Administrators