Help Center/ Partner Center/ User Guide/ Cloud Solution Providers/ Customer Business/ Managing Customer Orders/ Viewing a Customer's Orders
Updated on 2024-09-06 GMT+08:00
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Viewing a Customer's Orders

A partner can query all the associated customers' orders.

A salesperson can only query orders of its own customers.

Procedure

  1. Use your account to log in to Huawei Cloud.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. On the top navigation bar, select Sales > Customer Business > Customer Orders.
  4. Set search criteria to search for customer orders.

    You can search for customer orders by Customer, Order No., Order Status, Product Type, Order Type, or Ordered On.

    • Click Details in the Operation column to view details about an order.
    • If an order is completed and is not unsubscribed, move over the icon in the Paid Amount column to check the payment details.

  5. Export orders.

    • Export orders of the current customer.

      Choose Export > Export Selected. Message "Records exported successfully" is displayed.

    • Export all customer orders.

      Choose Export > Export All. Message "Tasks exported successfully" is displayed.

    • View export history.
      1. Choose Export > View Export to switch to the Export History page.
      2. Click Download in the Operation column to download and query the customer orders in the Completed status.

      To export customer orders, Partner Service Provider can choose Customer Business > Customer Orders, and select Customers or Resellers' Customers as needed.

Parent topic: Managing Customer Orders