Auto-unsubscriptions upon Resource Provisioning Failure

Unsubscription Rules

• Any resources that failed to be created or changed, or whose billing mode was changed from pay-per-use to yearly/monthly will be automatically unsubscribed from. To view the resource provisioning, see Viewing Order Details.
• If a portfolio product (such as solution portfolio and smaller package, excluding DevCloud packages) has resources that failed to be provisioned, the system will automatically unsubscribe from all the resources in the product.

Calculation of Refund

Actual Refund = Paid amount. In this case, the full paid amount is refunded and the used cash coupons are returned.

Example:

On January 01, 2024, you subscribed to a one-month ECS at $100.00 USD. You used a cash coupon of $20.00 USD and paid $80.00 USD. If the resource failed to be provisioned and was automatically unsubscribed from, the paid amount ($80.00 USD) would be refunded and the cash coupon of $20.00 USD, which was still valid, would be returned.