What Are the Requirements for After-Sales Support?
List the content your service offers according to the example in this chapter, including at least the service time, type, and email address. Provide services in English or local languages of the service regions during the service time. Set your service time for at least 8 hours a day and 5 days a week in the service regions.
- Time: Add the time zone to the end of the service time, for example, (GMT+08:00).
- Services: Describe the after-sales services that your company provides.
- Hotline: Provide a valid hotline number.
- Email address: Enter an email address that can receive emails and reply to customers in a timely manner.
Example
Time: 08:00–17:00 (GMT+01:00)
Services: *****
Hotline: 00**-*****
Ensure that your hotline and email address can be contacted and you can provide after-sales services as soon as possible. If customers purchasing a product complain that the hotline cannot be connected or they do not receive any reply after sending emails for multiple times, KooGallery will remove the product from the catalog.
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