Third-Party Software Support

Third-party software support is introduced by HUAWEI CLOUD to share with customers experience in using third-party software during development, operation, and O&M, and help customers resolve difficulties in service deployment and O&M. The suggestions on third-party software provided by the HUAWEI CLOUD service assurance team are only for experienced system administrators or other related IT personnel. HUAWEI CLOUD is not responsible for the implementation of these suggestions.

HUAWEI CLOUD will recommend solutions to problems that occur when you deploy or run services using third-party software:

Tools for easy access to HUAWEI CLOUD servers to deploy services: OpenVPN, SSH, mstsc, SCP, and SFTP.
HUAWEI CLOUD server security policy configuration tools: Linux iptables and Windows Firewall.
Common databases: MySQL and Microsoft SQL Server.
Common web servers: Apache, Nginx, and IIS.

For third-party application problems beyond the preceding scope, contact your application provider or ask for help from relevant application communities. You can also purchase third-party software or services from HUAWEI CLOUD Marketplace or seek help from the forum of HUAWEI CLOUD Community.

HUAWEI CLOUD does not guarantee to provide suggestions on all problems within the third-party application scope. The following table Table 1 lists the supported third-party software:

**Table 1** Third-party software supported by HUAWEI CLOUD
Category	Third-Party Software	Version Range	Support Scope
Remote access and file copying tools	OpenVPN	Official OpenVPN releases compatible with all Linux and Windows system images provided by HUAWEI CLOUD, with the version later than 2.1	Troubleshooting of failures in installing and starting OpenVPN Troubleshooting of connection failures on the service side
	SSH	Native SSH on each Linux image provided by HUAWEI CLOUD	Troubleshooting of failures in starting the SSH service Troubleshooting of connection failures on the service side
	mstsc	Native mstsc on each Windows image provided by HUAWEI CLOUD	Troubleshooting of failures in starting Remote Desktop Services (RDS) on the server side
	SCP	Native SCP on each Linux image provided by HUAWEI CLOUD	Troubleshooting of SCP connection errors Troubleshooting of connection failures on the service side
	SFTP	Native SFTP on each Linux image provided by HUAWEI CLOUD	Configurations for logging in to the FTP server using a system account Troubleshooting of connection failures on the service side
Security policy tools	Linux iptables and firewall	Linux images provided by HUAWEI CLOUD	Basic syntax rules of iptables and firewall
Security policy tools	Windows Firewall	Windows images provided by HUAWEI CLOUD	Methods of adding basic inbound and outbound rules
Common databases	MySQL	Official MySQL 5.x official releases compatible with all Linux and Windows system images provided by HUAWEI CLOUD	Installation and deployment suggestions Troubleshooting of basic connection problems
Common databases	Microsoft SQL Server	Microsoft SQL Server 2008 and 2012	Installation and deployment suggestions Troubleshooting of basic connection problems
Common web servers	Apache	Apache 2.2 and later	Installation and deployment suggestions Troubleshooting of basic connection problems
	Nginx	Nginx community 1.8 and later	Installation and deployment suggestions Troubleshooting of basic connection problems
	IIS	IIS 7.0 and later	Installation and deployment suggestions Troubleshooting of basic connection problems