Help Center/ Elastic Load Balance/ FAQs/ Security/ What Information Can I Provide to Assist O&M Personnel?
Updated on 2026-07-09 GMT+08:00
What Information Can I Provide to Assist O&M Personnel?
Contact customer service if ELB still fails to respond after you have performed the operations provided in sections How Do I Check the Network Conditions of a Backend Server? to How Do I Check Whether a Backend Server Can Be Accessed Through an EIP?
Provide customer service with the following information.
| Item | Fill in the Details |
|---|---|
| Load balancer ID | - |
| VPC ID | - |
| Load balancer IP address | - |
| Listener ID | - |
| Frontend protocol and port | - |
| Health check protocol and port | - |
| Health check result | - |
| ID of ECS 1 | - |
| ID of ECS 2 | - |
Parent topic: Security
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