What Can I Do If I Cannot Query Traces?

Updated on 2023-11-15 GMT+08:00

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Traces cannot be queried on the CTS console.

Check whether you have configured a proper query time range.
Check whether you have configured filters correctly.
For services that do not differentiate regions, such as IAM, you need to enable CTS and create a tracker named system in the central region (CN North-Beijing4) so that traces can be reported in other regions. To enable IAM to send SMS messages and emails, you also need to configure notification rules in the central region.
If you still cannot query traces after the preceding steps, submit a service ticket for technical support.

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