What Do I Do If IPS Blocks Normal Services?

Querying Hit Rules and Modifying Protection Actions

1. Log in to the management console.
2. Click in the upper left corner of the management console and select a region or project.
3. In the navigation pane on the left, click and choose Security & Compliance > Cloud Firewall. The Dashboard page will be displayed, as shown in Figure 1.
   Figure 1 CFW Dashboard
   

4. (Optional) If the current account has only one firewall instance, the firewall details page is displayed. If there are multiple firewall instances, click View in the Operation column to go to the details page.
5. In the navigation pane, choose Log Audit > Log Query. Click the Attack Event Logs query and record the Rule ID of the rule that blocks traffic.
   Figure 2 Rule ID
   

6. In the navigation pane, choose Attack Defense > Intrusion Prevention. Click Check Rules under Basic Protection. The Basic Protection tab is displayed.
   Figure 3 Checking rules
   

7. Search for the rule by its ID. In the Operation column, change its action to Observe or Disable.
   • Observe: The firewall logs the traffic that matches the current rule and does not block the traffic.
   • Disable: The firewall does not log or block the traffic that matches the current rule.
   Figure 4 Changing the protection mode of a rule