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Help Center/ Cloud Certificate Manager/ FAQs/

What Can I Do When a Message Indicating Approval Failure Due to Blank Main Domain Name Is Displayed?

Updated on 2024-06-18 GMT+08:00

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Problem Description

A message indicating approval failure due to blank main domain name is displayed when I choose to upload my own CSR to apply for a certificate.

Possible Causes

You did not set the Common Name value properly when you created the CSR file.

Solution

Create and upload a CSR again. Ensure that the Common Name field is set correctly.

NOTICE:

The Common Name value must be the primary domain name associated with the certificate.

To ensure that the CSR content is correct, you are advised to use the system-generated CSR file. The system-generated CSR file supports download of the issued certificate in different formats.

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