Error Codes
Status Code | Error Codes | Error Message | Description | Solution |
|---|---|---|---|---|
400 | LIVE.100011001 | Invalid request parameter. | Invalid request parameter. | Mandatory parameters are missing, or the parameter value format is incorrect. For details about the error, see the error_detail field in the error description. |
400 | LIVE.100011004 | The protocol is not supported. The API only supports the HTTPS protocol. | The protocol is not supported. The API only supports the HTTPS protocol. | Use the HTTPS protocol. |
400 | LIVE.100011006 | This API is not supported in this version or is in the maintenance state. | This API is not supported in this version or is in the maintenance state. | Try again later or contact customer service. |
400 | LIVE.100011008 | The API is in the maintenance state. | The API is in the maintenance state. | Try again later or submit a service ticket to reach technical support. |
400 | LIVE.100011009 | The requested user does not exist. | The requested user does not exist. | Check whether input information is correct. |
400 | LIVE.100011011 | The method specified in the request is not supported. | The method specified in the request is not supported. | Check whether the HTTP method is correct. |
400 | LIVE.100011012 | Unsupported media type. | Unsupported media type. | Submit a service ticket to reach technical support. |
400 | LIVE.100011013 | You have not completed real-name authentication. | You have not completed real-name authentication. | Complete real-name authentication. |
400 | LIVE.100011022 | LIVE.Record task exist. | The recording task already exists. | After the command for stopping recording is run, run the command for starting recording for the same stream at an interval of more than 10 seconds. |
400 | LIVE.103011018 | The resource already exists. | The resource already exists. | Check whether the requested resource exists. |
400 | LIVE.103011020 | The maximum number of domain names has been reached. | The maximum number of domain names has been reached. | Delete unnecessary domain names and add domain names again. If you have added the maximum number of domain names, but you want to add more, submit a service ticket. |
400 | LIVE.103011021 | Failed to access the database. | Failed to access the database. | Submit a service ticket to reach technical support. |
400 | LIVE.103011022 | This operation is not allowed in the current state. | This operation is not allowed in the current state. | Check the state of the domain name. Only domain names in the Disabled state can be modified or deleted. |
400 | LIVE.103011024 | The ICP number does not exist. | The ICP number does not exist. | Check whether the ICP number is correct. |
400 | LIVE.103011025 | The approved ICP number cannot be modified. | The approved ICP number cannot be modified. | The ICP number cannot be modified after being approved. If you need to change the ICP number, submit a service ticket. |
400 | LIVE.103011026 | The domain name is in the blacklist. | The domain name is in the blacklist. | Use a licensed domain name. |
400 | LIVE.103011027 | The domain name is in the blacklist. | The domain name is in the blacklist. | Use a licensed domain name. |
400 | LIVE.103011029 | The domain name is in gray configuration. | This domain name has grayscale configuration, and the configuration failed to be delivered. | Submit a service ticket to reach technical support. |
400 | LIVE.103011030 | This domain name has customized configuration. | This domain name has customized configuration, and the configuration failed to be delivered. | Submit a service ticket to reach technical support. |
400 | LIVE.103011033 | The number of parallel tasks being executed the quota. | The number of parallel tasks being executed the quota. | Submit a service ticket to request an increase in the quota for the number of parallel tasks, or wait for the currently executing tasks to complete before trying again. |
401 | LIVE.100011002 | Identity authentication failed. | Identity authentication failed. | This problem is generally caused by incorrect signature calculation. For details, see the signature method in the document. |
401 | LIVE.100011003 | You do not have permission to access the API. | You do not have permission to access the API. | Contact the master account administrator to obtain permission to access the API. |
401 | LIVE.100011014 | Your account is not allowed to access the service, because it is frozen, deleted, or has insufficient balance. | Your account is not allowed to access the service, because it is frozen, deleted, or has insufficient balance. | Check whether your account is frozen or suspended due to arrears. |
401 | LIVE.100011015 | Project ID verification failed. | Project ID verification failed. | Check the project ID and request header in the request. |
403 | LIVE.103011016 | Invalid request content. | Invalid request content. | Change to a valid request parameter. |
404 | LIVE.103011019 | The resource does not exist. | The resource does not exist. | Check whether the requested resource exists or whether your account information is correct. |
500 | LIVE.100011000 | Internal communication error. | Internal communication error. | Submit a service ticket to reach technical support. |
500 | LIVE.100011005 | Internal server error. | Internal server error. | Try again later or contact customer service. |
500 | LIVE.100011007 | The number of concurrent API requests exceeds the upper limit. | The number of concurrent API requests exceeds the upper limit. | Submit a service ticket to reach technical support. |
500 | LIVE.103011017 | Failed to synchronize data to CDN. | Failed to synchronize data to CDN. | Check whether the domain name has been registered and ICP number is valid. If its ICP number is still invalid, submit a service ticket to reach technical support. |
500 | LIVE.103011023 | Failed to synchronize the domain name to GSLB. | Failed to synchronize the domain name to GSLB. | Submit a service ticket to reach technical support. |
500 | LIVE.103011028 | Failed to synchronize the domain name to DNS. | Failed to synchronize the domain name to DNS. | Submit a service ticket to reach technical support. |
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