Help Center> Virtual Private Cloud> FAQ> Connectivity> Why Is the Communication Between the Cloud and On-premises Servers Unavailable Even When the Layer 2 Connection Status Is Connected?

Why Is the Communication Between the Cloud and On-premises Servers Unavailable Even When the Layer 2 Connection Status Is Connected?

Possible cause: The VXLAN tunnel of your data center is not properly configured.

Solution: Log in to the switch of your data center and check its tunnel configurations. For more information, see Configuring a Tunnel in Your Data Center.