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Creating a Service Ticket

This section describes how to create service tickets.

Prerequisites

You have obtained the permissions required for creating service tickets. For details, see Creating a User and Assigning Permissions.

Assume that A is an enterprise administrator and B is an IAM user. Administrator A needs to enable the Ticket Policy function and assigns the permissions required for creating service tickets to user B. For details, see Creating a User and Assigning Permissions.

Procedure

  1. Log in to the management console.
  2. In the upper right corner of the management console, click Service Tickets.

    The Service Tickets page is displayed.

    If the resolution is low or the browser window is small, choose More > Service Tickets.

  3. In the navigation pane on the left, click Create Service Ticket. On the displayed page, select the service or product that you encounter problems during usage.

    Figure 1 Selecting the service ticket type

  4. Select a subtype and click Create Service Ticket.

    Figure 2 Creating a service ticket

  5. Set the region, problem description, confidential information, mobile number, contact time, email address, and attachment. Then, select I have read and agree to the Tenant Authorization Letter, and click Submit.

    The My Service Tickets page is displayed showing the service tickets that you have submitted.

    Figure 3 Submitting a service ticket

    The severity of the service ticket you submitted depends on the level of the Support Plan you purchased. For details, see Support Plans SLA.