Service Scope

Advice on the use of HUAWEI CLOUD technologies, products, and solutions.

Best practices in using HUAWEI CLOUD technologies, products, and solutions.

Assistance in troubleshooting when using HUAWEI CLOUD products.

Advice and troubleshooting assistance when using HUAWEI CLOUD APIs and SDKs.

Guidance on and assistance with third-party software configuration when using HUAWEI CLOUD products.

Support plans do not cover:

  • Code development
  • Configuration guidance and troubleshooting for software excluded from Third-Party Software Support
  • Routine O&M services for third-party software, such as installation, patch update, test, fault diagnosis, and optimization