Specifications
Customers can select a support plan based on their project budget, cloud technology capabilities, business importance, and business scale.
|
Support Level |
Key Feature |
Application Scenario |
|---|---|---|
|
Basic |
Common case response level |
Simple cloud deployment by individual users or small-sized enterprises |
|
Developer |
Quick case response level |
Deployment of lab, test, or non-critical cloud production environments by individual users or small-sized enterprises |
|
Business |
Quickest case response level and value-added services (for yearly billing mode) |
Large-scale cloud deployment by medium- and large-sized enterprises, requiring quick response and high service availability |
|
Enterprise |
Quickest case response level, with technical account manager (TAM) and a large number of value-added services (for yearly billing mode) |
Massive-scale cloud deployment by large-sized enterprises, requiring quick response speed and high service availability |
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