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Specifications

Partners can select a partner support plan based on their own business positioning and customer business types.

Table 1 Specifications

Support Level

Key Feature

Application Scenario

Basic

Common non-technical case response.

For partners who only have service support requests

Standard

Quick case response and value-added services (such as Key Event Assurance and cloud product architecture consulting).

For partners who have a small or medium business volume and require normal case response speed

Premier

Quickest case response, a designated technical account manager (TAM), and more value-added services (such as Key Event Assurance and cloud product architecture consulting).

For partners who have a large business volume and require fast case response