Help Center> Optical Character Recognition> FAQ> Error Code> How Do I Resolve the Issue of "The account is locked."?
How Do I Resolve the Issue of "The account is locked."?
If your HUAWEI CLOUD account is locked, log in to the account again after 15 minutes. If you need to change your account password, see Resetting Passwords.
Resetting Passwords
- If you remember your password:
- If your HUAWEI CLOUD account has not been upgraded to a HUAWEI ID and you remember the password, you can change the password on the Basic Information page of My Account.
- If your HUAWEI CLOUD account has been upgraded to a HUAWEI ID and you remember the password, you can change the password on the HUAWEI ID website. To do this, go to the Basic Information page of My Account, and click Manage next to HUAWEI ID Information. You are automatically redirected to the HUAWEI ID website. Choose Account & security, and reset the password in the Security center area.
- If you are an IAM user and remember the password, hover the cursor over the username in the upper right corner of the console and choose Security Settings. Then change the password on the Basic Information tab page.
- If you have forgotten your password:
- Reset the password by following the instructions in What Can I Do If My Password Is Forgotten?
- If you are an IAM user who is not bound with any email address or mobile number, contact the administrator to reset your password.
Parent topic: Error Code
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