Help Center> Media Processing Center> FAQs> Frame Capture> What Can I Do If Frame Capture Fails?
View PDF

What Can I Do If Frame Capture Fails?

Table 1 lists the common errors and causes for failed frame capture. For other errors, submit a service ticket.

Table 1 Error codes

Error Code

Error Message

Cause

MPC.10061

Capturing snapshots at non-fixed intervals is not supported. Change the interval to a fixed interval.

Snapshots cannot be taken at a non-fixed interval.

MPC.10062

The video codec is incorrect in the snapshot scenario.

The encoding format of the input video is not supported. Supported encoding formats are MPEG-2, H.264, H.265, and Prores422.

MPC.10063

The video format is incorrect in the snapshot scenario.

The packaging format of the input video is not supported. Supported packaging formats are MP4, MPG, MOV, MXF, FLV, and MPEG-TS.
Parent topic: Frame Capture