What Can I Do If Frame Capture Fails?
Table 1 lists the common errors and causes for failed frame capture. For other errors, submit a service ticket.
| Error Code | Error Message | Cause |
|---|---|---|
| MPC.10061 | Capturing snapshots at non-fixed intervals is not supported. Change the interval to a fixed interval. | Snapshots cannot be taken at a non-fixed interval. |
| MPC.10062 | The video codec is incorrect in the snapshot scenario. | The encoding format of the input video is not supported. Supported encoding formats are MPEG-2, H.264, H.265, and Prores422. |
| MPC.10063 | The video format is incorrect in the snapshot scenario. | The packaging format of the input video is not supported. Supported packaging formats are MP4, MPG, MOV, MXF, FLV, and MPEG-TS. |
Parent topic: Frame Capture
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