What Can I Do If Transcoding Fails?
If the transcoding fails, an error message is displayed. You can rectify the fault based on the error message. Table 1 describes the common error messages and solutions.
| Error Message | Cause | Solution |
|---|---|---|
| System error. Contact technical support. | System fault | |
| Failed to obtain the input file. Check the path. | Failed to obtain the input file. | Check whether the input file path is correct. |
| The input file does not exist. | The input file does not exist. | Check whether the input file exists. |
| Failed to obtain the subtitle file. | Failed to obtain the subtitle file during transcoding. |
|
| Failed to open the input file. | The frame rate of the input video is incorrect. | Check whether the frame rate of the input file is one of them: 23.98/24, 25, and 29.97/30. The variable frame rate is not supported. |
| The file format is not supported. | The file format is not supported. | Check whether the input file format is one of them: MP4, TS, MOV, FLV, MPG, MXF, WMV, ADTS, AVI, MKV, MPEG, GIF, and WAV. |
| The user resource exceeds the retention period and the service is unavailable. | OBS is suspended due to arrears. | Log in to the Billing Center and top up your account. |
| Failed to obtain media files in an OBS bucket. | KMS encryption has been enabled for the OBS bucket. | Log in to the OBS console, choose Overview > Basic Configurations, and disable default encryption. |
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