What Can I Do If Transcoding Fails?
If the transcoding fails, an error message is displayed. You can rectify the fault based on the error message. Table 1 describes the common error messages and solutions.
|
Error Message |
Cause |
Solution |
|---|---|---|
|
System error. Contact technical support. |
System fault |
|
|
Failed to obtain the input file. Check the path. |
Failed to obtain the input file. |
Check whether the input file path is correct. |
|
The input file does not exist. |
The input file does not exist. |
Check whether the input file exists. |
|
Failed to obtain the subtitle file. |
Failed to obtain the subtitle file during transcoding. |
|
|
Failed to open the input file. |
The frame rate of the input video is incorrect. |
Check whether the frame rate of the input file is one of them: 23.98/24, 25, and 29.97/30. The variable frame rate is not supported. |
|
The file format is not supported. |
The file format is not supported. |
Check whether the input file format is one of them: MP4, TS, MOV, FLV, MPG, MXF, WMV, ADTS, AVI, MKV, MPEG, GIF, and WAV. |
|
The user resource exceeds the retention period and the service is unavailable. |
OBS is suspended due to arrears. |
Log in to the Billing Center and top up your account. |
|
Failed to obtain media files in an OBS bucket. |
KMS encryption has been enabled for the OBS bucket. |
Log in to the OBS console, choose Overview > Basic Configurations, and disable default encryption. |
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