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Why Are There No Recording Files on the Recordings Page After I Configured a Recording to VOD Template?

Perform the following operations to locate the cause:

  1. Check whether AppName in the ingest URL is same as that in the recording template. If they are the same, go to the next step.
  2. Check whether the codec is H.264 or H.265. Live supports the two codecs only. If the codec is, go to the next step.
  3. On the Live console, check whether the filter criteria are correctly set. If it is, go to the next step.

    On the Recordings page, check whether the values of Streaming Domain Name, App Name, and Date Range are correct.

  4. Check whether recording files exist on the VOD console. If no, it might be that the recording settings have not taken effect. In this case, submit a service ticket to reach technical support.
    • On the Audio and Video Management page of the VOD console, click Advanced Search in the upper right corner to search for recordings by date or name keyword.

    • Call the API for querying the media list, set query_string to Record_ in the request, and confirm that the target recording file exists in the obtained recordings.
Parent topic: Recording