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Why Is the Transcoding Fee Not Deducted from My Transcoding Package?

It is possible that the transcoding package you bought does not suit your needs. Live provides two types of transcoding packages: H.264 and H.264 (low bitrate HD enabled). Before buying a transcoding package, note:
  • Transcoding packages cannot be used across regions. For example, if you bought a transcoding package in CN North-Beijing1 but you want to use Live in CN North-Beijing4, the fee cannot be deducted from the package and can only be deducted from your account balance.
  • Live transcoding supports H.264 and H.265 codecs. However, only the H.264 transcoding package is provided now. If the video codec you set in the transcoding template is H.265, then the transcoding fee can only be deducted from your account balance.
  • If you bought an H.264 standard package, but you enabled Low Bitrate HD in the transcoding template, then the transcoding fee cannot be deducted from your package. Similarly, if you bought an H.264 (low bitrate HD enabled) package, but you did not enable Low Bitrate HD in the transcoding template, then the package cannot be used for deduction.
Parent topic: Billing