What Do I Do If Data Reporting Fails?
- If the device was registered by calling an API, check whether the device has been deleted by the IoT platform because the device did not go online within the timeout period. If the device has been deleted, re-register the device and report data again.
- Check whether the product information specified when you called the API to register the device is consistent with that in the product model.
- Check whether the property names in the reported message are the same as the service properties defined in the product model.
- If the device is an NB-IoT device, rectify the fault by referring to What Can I Do If an NB-IoT Module Cannot Report Data?.
- If the fault persists, check whether the network connection between the device and the platform is normal and whether the device is running properly.
Parent topic: Data Reporting
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