What Are Common Software or Firmware Upgrade Errors?
If an error occurs during upgrade, you can view the error messages on the Execution Details tab page. (To access this page, choose Software/Firmware Upgrades in the navigation pane of the IoTDA console, go to the upgrade task list, and click View in the row of a task.) Common error messages are as follows:
|
Error Message |
Description |
Recommendation |
|---|---|---|
|
Device Abnormal is not online |
The device is not online. |
Check whether the device is online. |
|
Task Conflict |
A task conflict has occurred. |
Check whether there is an ongoing software or firmware upgrade for the current device. |
|
Waiting for the device online timeout |
The device did not go online within the specified time. |
Check whether the device is connected to the network. |
|
Waiting for report cellId timeout |
The device did not report the cell ID within the specified time. |
View the module logs to check whether the device has reported the cell ID. |
|
Waiting for report device firmware version timeout |
The device did not report the firmware version within the specified time. |
View the module logs to check whether the device has reported the firmware version. |
|
Wait for the device to report upgrade result timeout |
The device did not report the upgrade result within the specified time. |
View the module logs to check whether the device has reported the upgrade result. |
|
Updating timeout and query device version for check timeout |
The device did not report the upgrade result or device version within the specified time. |
View the module logs to check whether the device has reported the upgrade result and device version. |
|
Waiting for device downloaded package timeout |
The device did not download the firmware package within the specified time. |
View the module logs to check whether the device has downloaded the firmware package. |
|
Integrity check failure for new downloaded package |
The integrity check of the downloaded firmware package failed. |
View the module logs to check whether the downloaded firmware package is complete. |
|
Unsupported package type |
The firmware package type is not supported. |
View the module logs to check whether the device status and firmware package provided by the manufacturer are correct. |
|
Not enough storage for the new firmware package |
The storage space is insufficient for the firmware package. |
Check the storage space of the device. |
|
Out of memory during downloading process |
The memory was insufficient during the download. |
Check the device memory. |
|
Connection lost during downloading process |
The connection was interrupted during the download. |
Check the device connection status. |
|
Invalid URI |
The URI is invalid. |
Check whether the download address of the firmware package is correct. |
|
Firmware update failed |
The firmware failed to be upgraded. |
View the module logs to check the device firmware. |
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