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What Should I Do If the Agent Status Is Displayed as Faulty?

OS Monitoring sends a heartbeat message to Cloud Eye every 1 minute. If Cloud Eye did not receive any heartbeat from OS Monitoring for 3 minutes, Agent Status is displayed as Faulty.

Possible causes are:

  • The Agent is incorrectly configured. Check whether the DNS server address is correct. If yes, check the Agent configurations by referring to (Optional) Manually Configuring the Agent for Linux.
  • Locate the cause in log /usr/local/telescope/log/common.log. (The log file path of the Agent of the new version is /usr/local/uniagent/extension/install/telescope/log/ces.log.)
Parent topic: Server Monitoring