Help Center> Cloud Certificate & Manager> FAQs> SSL Certificate Application and Purchase> Troubleshooting> What Can I Do If the Submit Button Is Unavailable?
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What Can I Do If the Submit Button Is Unavailable?

Problem Description

When you apply for a certificate, the Submit button is unavailable.

Possible Causes

  • Possible cause 1: arrears
  • Possible cause 2: insufficient permission

Solution

Perform the following operations based on the possible cause:

  • Possible cause 1: arrears

    Solution: Top up your account and then apply for a certificate.

  • Possible cause 2: insufficient permission

    Solution: Contact your administrator to grant the permission to apply for a certificate. Perform operations after the permission is granted.

Parent topic: Troubleshooting