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How Do I Unsubscribe From CCE?

Yearly/monthly-billed CCE resources can be unsubscribed from, including the renewed part and currently used part. You cannot use these resources after unsubscription. A handling fee will be charged for unsubscribing from a resource.

Note

  • Unsubscribing from CCE involves the renewed resources and the resources that are being used. After the unsubscription, these resources become unavailable.
  • Solution product portfolios can only be unsubscribed from as a whole.
  • If an order contains resources in a primary-secondary relationship, you need to unsubscribe from the resources separately.
  • For details about unsubscribing from resources, see Unsubscription Rules.

Procedure

  • Before requesting an unsubscription, ensure that you have migrated or backed up any data saved on CCE that will be unsubscribed from. After the unsubscription is complete, CCE and any data it contains will be permanently deleted.
  • The middle of the unsubscription page displays a message showing the number of 5-day no-reason unsubscriptions you have performed and the remaining allowed number.
  1. Go to the Unsubscription page on the Billing Center.
  2. Click the Active Resources tab.
  3. Unsubscribe from a single resource or from resources in a batch.
    • To unsubscribe from a single resource, click Unsubscribe from Resource at the row of the target resource name.
    • To unsubscribe from resources in a batch, select the target resources from the resource list and click Unsubscribe from Resources in the upper left corner of the resource list.
  4. On the Unsubscribe page, confirm the unsubscription information, select a reason for the unsubscription, and click Confirm.
Parent topic: Billing