Help Center> Cloud Backup and Recovery> FAQs> Others> What Should I Do If I Receive an Email or SMS Message Indicating a Backup Failure?
What Should I Do If I Receive an Email or SMS Message Indicating a Backup Failure?
If you receive such an email or SMS message, a backup task has failed in one or more vaults in a region.
There is a delay in sending emails or SMS messages. You will receive the notification the next day after the backup fails. If you have dealt with the capacity issue (expanding capacity or taking other measures) and ensure that the vault capacity is normal, ignore the email and SMS message.
Log in to CBR Console, go to the region prompted in the notification, and check whether there are vaults whose progress bars in the Vault Capacity column are displayed in red. If yes, take measures mentioned in What Can I Do If the Vault Capacity Is Insufficient?
Parent topic: Others
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