What Do I Do If I Cannot Log In to a Windows BMS?
Fault Locating
If you cannot connect to a BMS using the remote desktop, perform the following steps to locate the fault:
Check Whether Login Conditions Are Met
Check whether the login preparations described in What Are the Preparations for Logging In to a BMS? are complete.
Check Network Connectivity
Check whether the EIP bound to the BMS can be pinged. If the EIP cannot be pinged, check whether the following rule has been added to the security group.
|
Protocol |
Direction |
Port Range |
Source |
|---|---|---|---|
|
ICMP |
Inbound |
All |
0.0.0.0/0 |
Then, try the remote connection to the BMS again.
Checking Whether the Firewall Is Correctly Configured
The firewall of the BMS must allow the remote connection port (3389 by default). If the remote connection port is not configured in the inbound rule, the BMS cannot be accessed remotely. In this case, add the remote connection port to the inbound rule of the firewall. For details, see Adding a Port Exception on a Windows ECS Firewall.
Then, try the remote connection to the BMS again.
Check the Port for Remotely Accessing the BMS
Check whether port 3389 of the BMS can be accessed.
If the port is inaccessible, check whether this port is allowed by the security group.
Then, try the remote connection to the BMS again.
Restart the BMS
If the preceding configurations are correct, but the login still fails, restart the BMS on the console. The restart operation will stop the server and interrupt services. Exercise caution when performing this operation.
After the BMS is restarted, try to remotely connect to the BMS again.
If the fault persists after the preceding operations are performed, record the BMS information and the time when the fault occurred. Then, create a service ticket to contact HUAWEI CLOUD technical support.
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