Service Ticket Operations
Function Description
Service ticket operations.
Debugging
You can debug this API in API Explorer.
URI
POST /v2/servicerequest/cases/{case_id}/action
| Parameter | Mandatory | Type | Description |
|---|---|---|---|
| case_id | Yes | String | Specifies the service ticket ID. Minimum length: 1 Maximum length: 64 |
| Parameter | Mandatory | Type | Description |
|---|---|---|---|
| action_id | Yes | String | Specifies the operation (such as cancel, close, press, and delete). Minimum length: 1 Maximum length: 64 |
Request Parameters
| Parameter | Mandatory | Type | Description |
|---|---|---|---|
| X-Auth-Token | Yes | String | Specifies the user token. It can be obtained by calling the IAM API (value of X-Subject-Token in the response header). Minimum length: 1 Maximum length: 5000 |
| X-Site | No | Integer | Specifies the site. The value can be 0 (China site) or 1 (International site). If this parameter is left blank, it is 0 by default. Minimum value: 0 Maximum value: 1 |
| X-Language | No | String | Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default. Some internationalization information, such as the service ticket type and name, is displayed based on the language environment. Minimum length: 1 Maximum length: 32 |
| X-Time-Zone | No | String | Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default. Time-related data is processed based on the time zone of the environment. Minimum length: 1 Maximum length: 32 |
| Parameter | Mandatory | Type | Description |
|---|---|---|---|
| judgement | No | String | Indicates the evaluation content. Minimum length: 0 Maximum length: 400 |
| operate_desc | No | String | Description of the operation. Minimum length: 0 Maximum length: 400 |
| group_id | No | String | Specifies the group ID. Minimum length: 0 Maximum length: 64 |
| incident_satisfaction_list | No | Array of IncidentSatisfactionV2Do objects | Specifies the service ticket satisfaction list. |
| Parameter | Mandatory | Type | Description |
|---|---|---|---|
| value | No | Integer | Specifies the total score of satisfaction. Minimum value: 0 Maximum value: 65535 |
| satisfaction_id | Yes | Integer | Specifies the satisfaction category ID. Minimum value: 0 Maximum value: 9999 |
| satisfaction_value | Yes | Integer | Specifies the satisfaction value. Minimum value: 0 Maximum value: 65535 |
| satisfaction_name | No | String | Specifies the satisfaction category name. Minimum length: 0 Maximum length: 32 |
| per_value | No | Integer | Specifies the score of a scale. Minimum value: 0 Maximum value: 65535 |
| sat_category_id | No | String | Specifies the satisfaction dimension ID. Minimum length: 0 Maximum length: 32 |
| sat_category_name | No | String | Specifies the satisfaction dimension name. Minimum length: 0 Maximum length: 32 |
Response Parameters
Status code: 200
| Parameter | Type | Description |
|---|---|---|
| error_code | String | Specifies the error code. Minimum length: 0 Maximum length: 32 |
| error_msg | String | Description of the error. Minimum length: 0 Maximum length: 32 |
Request Example
POST https://{endpoint}/v2/servicerequest/cases/case-123/action?action_id=press
{
"judgement" : "test",
"operate_desc" : "test",
"group_id" : "123456",
"incident_satisfaction_list" : { }
} Response Example
None
Status Code
| Status Code | Description |
|---|---|
| 200 | Code 200 is returned. |
Error Code
See here.
Last Article: Exporting a Service Ticket
Next Article: Label Management
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