Error Codes
If an error code starting with APIGW is returned after you call an API, rectify the fault by referring to the instructions provided in API Gateway Error Codes.
| Status Code | Error Codes | Error Message | Description | Solution |
|---|---|---|---|---|
| 400 | MPC.10089 | The template file does not exist. | The template file does not exist. | The template file does not exist. Please check. |
| 400 | MPC.10089 | The template does not exist. | The template does not exist. | Check whether the template exists. |
| 400 | MPC.10090 | The template file does not exist. | The template file does not exist. | The template file does not exist. Please check. |
| 400 | MPC.10091 | The template name already exists. | The template name already exists. | Enter another template name. |
| 400 | MPC.10202 | Invalid request parameter. | Invalid request parameter. | Check whether the request parameter is correct. |
| 400 | MPC.10204 | Incorrect request method. | Incorrect request method. | Check the request method. |
| 400 | MPC.10205 | Incorrect request content type. | Incorrect request content type. | Check the request content type. |
| 400 | MPC.10223 | An agency has been created. | An agency has been created. | An agency has been created. Please check. |
| 400 | MPC.10224 | The agency has been deleted. | The agency has been deleted. | The agency has been deleted. Please check. |
| 400 | MPC.10230 | The template group already exists. | The template group already exists. | The template group already exists. Please check. |
| 400 | MPC.10230 | The template group already exists. | The template group already exists. | The template group already exists. Please check. |
| 400 | MPC.10231 | The template group does not exist. | The template group does not exist. | The template group does not exist. Please check. |
| 400 | MPC.10231 | The template group does not exist. | The template group does not exist. | The template group does not exist. Please check. |
| 401 | MPC.10203 | Identity authentication failed. | Identity authentication failed. | Check whether authentication parameters such as Token are correct. |
| 401 | MPC.10206 | You have not completed real-name authentication. | You have not completed real-name authentication. | Check whether you have completed real-name authentication. |
| 401 | MPC.10207 | Your account is in an abnormal state. | Your account is in an abnormal state. | Check your account state. |
| 401 | MPC.10208 | Tenant ID verification failed, please check. | Tenant ID verification failed, please check. | Check whether the tenant ID is correct. |
| 403 | MPC.10211 | The task does not exist. | The task does not exist. | The task does not exist. Please check. |
| 403 | MPC.10212 | Operation failed. The task is in progress or has been completed. | Operation failed. The task is in progress or has been completed. | The task is in progress or has been completed. Please check. |
| 403 | MPC.10214 | The topic does not exist. | The topic does not exist. | The topic does not exist. Please check. |
| 403 | MPC.10215 | The topic already exists. | The topic already exists. | The topic already exists. Please check. |
| 403 | MPC.10226 | The resource does not exist. | The resource does not exist. | The resource does not exist. |
| 406 | MPC.10051 | The selected template is a super-resolution template and is not supported. | The selected template is a super-resolution template and is not supported. | Select a valid template. |
| 406 | MPC.10052 | Failed to obtain the input file. | Failed to obtain the input file. | Check the file path. |
| 406 | MPC.10053 | The input file does not exist. | The input file does not exist. | The input file does not exist. Please check. |
| 406 | MPC.10054 | Failed to obtain the subtitle file. | Failed to obtain the subtitle file. | Check the file path. |
| 406 | MPC.10055 | The audio sampling rate 7,350 is not supported. | The audio sampling rate 7,350 is not supported. | Set a valid audio sampling rate. |
| 406 | MPC.10056 | This type of output frame rate is not supported. | This type of output frame rate is not supported. | Set a valid frame rate. |
| 406 | MPC.10057 | This type of output bitrate is not supported. | This type of output bitrate is not supported. | Set a valid bitrate. |
| 406 | MPC.10058 | This type of output video width is not supported. | This type of output video width is not supported. | Set a valid width. |
| 406 | MPC.10059 | This type of output video height is not supported. | This type of output video height is not supported. | Set a valid height. |
| 406 | MPC.10060 | This type of I-frame interval is not supported. | This type of I-frame interval is not supported. | Set a valid I-frame interval. |
| 406 | MPC.10061 | Capturing snapshots at non-fixed intervals is not supported. | Capturing snapshots at non-fixed intervals is not supported. | Change the interval to a fixed interval. |
| 406 | MPC.10062 | Invalid video codec. | Invalid video codec. | Set a valid video codec. |
| 406 | MPC.10063 | Invalid video format. | Invalid video format. | Set a valid video format. |
| 406 | MPC.10064 | Multiple watermarks are not supported. | Multiple watermarks are not supported. | Only two watermarks are supported. |
| 406 | MPC.10065 | Invalid output file format. | Invalid output file format. | Set a valid output format. |
| 406 | MPC.10066 | The input file format does not match the actual format. | The input file format does not match the actual format. | The input file format does not match the actual format. Please check. |
| 406 | MPC.10067 | Failed to obtain the ID of the video codec. | Failed to obtain the ID of the video codec. | Failed to obtain the ID of the video codec. Please check. |
| 406 | MPC.10068 | Failed to obtain the ID of the audio codec. | Failed to obtain the ID of the audio codec. | Failed to obtain the ID of the audio codec. Please check. |
| 406 | MPC.10069 | Failed to obtain the ID of the subtitle codec. | Failed to obtain the ID of the subtitle codec. | Failed to obtain the ID of the subtitle codec. Please check. |
| 406 | MPC.10070 | Failed to obtain the encoding/decoding format. | Failed to obtain the encoding/decoding format. | Failed to obtain the encoding/decoding format. Please check. |
| 406 | MPC.10071 | Failed to obtain the parameters of the input video stream. | Failed to obtain the parameters of the input video stream. | Failed to obtain the parameters of the input video stream. Please check. |
| 406 | MPC.10072 | Invalid frame rate of the video stream. | Invalid frame rate of the video stream. | Invalid frame rate of the video stream. Please check. |
| 406 | MPC.10080 | Invalid frame rate of the input file. | Invalid frame rate of the input file. | Invalid frame rate of the input file. Please check. |
| 406 | MPC.10081 | The file does not contain audio streams. | The file does not contain audio streams. | Check the input file. |
| 406 | MPC.10082 | Failed to obtain the input audio or video stream. | Failed to obtain the input audio or video stream. | Failed to obtain the input audio or video stream. Please check. |
| 406 | MPC.10083 | This type of codec is not supported. | This type of codec is not supported. | This type of codec is not supported. Please check. |
| 406 | MPC.10084 | This chroma subsampling format is not supported. | This chroma subsampling format is not supported. | This chroma subsampling format is not supported. Please check. |
| 406 | MPC.10085 | The file format is not supported. | The file format is not supported. | The file format is not supported. Please check. |
| 406 | MPC.10086 | Failed to obtain the input file. | Failed to obtain the input file. | Check the file path. |
| 406 | MPC.10087 | Invalid task parameters. | Invalid task parameters. | Invalid task parameters. Please check. |
| 406 | MPC.10088 | The image file does not exist. | The image file does not exist. | The image file does not exist. Please check. |
| 406 | MPC.10092 | The image file does not exist. | The image file does not exist. | The image file does not exist. Please check. |
| 406 | MPC.10093 | The file name exceeds the maximum length. | The file name exceeds the maximum length. | The file name exceeds the maximum length. Please check. |
| 406 | MPC.10094 | Invalid file format. | Invalid file format. | Invalid file format. Please check. |
| 406 | MPC.10095 | The watermark is placed in a wrong position. | The watermark is placed in a wrong position. | The watermark is placed in a wrong position. Please check. |
| 406 | MPC.10096 | Invalid watermark size. | Invalid watermark size. | Invalid watermark size. Please check. |
| 406 | MPC.10097 | Invalid watermark scaling ratio. | Invalid watermark scaling ratio. | Invalid watermark scaling ratio. Please check. |
| 406 | MPC.10098 | Invalid watermark duration. | Invalid watermark duration. | Invalid watermark duration. Please check. |
| 406 | MPC.10099 | The media stream type is not supported. | The media stream type is not supported. | The media stream type is not supported. Please check. |
| 406 | MPC.10100 | An error occurred when parsing the video frame rate information. | An error occurred when parsing the video frame rate information. | An error occurred when parsing the video frame rate information. Please check. |
| 406 | MPC.10101 | Invalid input parameters. | Invalid input parameters. | Invalid input parameters. Please check. |
| 406 | MPC.10102 | Failed to open the input file. | Failed to open the input file. | Failed to open the input file. Please check. |
| 406 | MPC.10103 | Open GOP is not supported. | Open GOP is not supported. | Open GOP is not supported. Please check. |
| 406 | MPC.10104 | Internal error. | Internal error. | Try again or contact technical support. |
| 406 | MPC.10105 | An error occurred during transcoding. | An error occurred during transcoding. | Try again or contact technical support. |
| 406 | MPC.10106 | The audio sampling rate is lower than 12,000. The audio will be discarded. | The audio sampling rate is lower than 12,000. The audio will be discarded. | The audio sampling rate is lower than 12,000. The audio will be discarded. |
| 406 | MPC.10107 | Invalid input video resolution. | Invalid input video resolution. | Invalid input video resolution. Please check. |
| 406 | MPC.10108 | The audio sampling rate of the input video is incorrect. | The audio sampling rate of the input video is incorrect. | The audio sampling rate of the input video is incorrect. Please check. |
| 406 | MPC.10109 | Invalid resolution in the template. | Invalid resolution in the template. | Invalid resolution in the template. Please check. |
| 406 | MPC.10110 | The video encoding format of the input file is not supported. | The video encoding format of the input file is not supported. | The video encoding format of the input file is not supported. |
| 406 | MPC.10111 | Failed to obtain the file from OBS. | Failed to obtain the file from OBS. | Failed to obtain the file from OBS. |
| 406 | MPC.10112 | The video or audio format of the input file is not supported. | The video or audio format of the input file is not supported. | The video or audio format of the input file is not supported. |
| 406 | MPC.10113 | The DTS of the input file is not supported. | The DTS of the input file is not supported. | The DTS of the input file is not supported. |
| 406 | MPC.10114 | The header information of the input file is incorrect. | The header information of the input file is incorrect. | The header information of the input file is incorrect. Please check. |
| 406 | MPC.10115 | The watermark cannot be scaled down by more than 256 times. | The watermark cannot be scaled down by more than 256 times. | The watermark cannot be scaled down by more than 256 times. |
| 406 | MPC.10116 | The audio encoding format of the input file is not supported. | The audio encoding format of the input file is not supported. | The audio encoding format of the input file is not supported. |
| 406 | MPC.10117 | The audio and video in the input file are not synchronized. | The audio and video in the input file are not synchronized. | The audio and video in the input file are not synchronized. |
| 406 | MPC.10118 | Failed to upload files to the OBS path. | Failed to upload files to the OBS path. | Try again or contact technical support. |
| 406 | MPC.10119 | Invalid input data. | Invalid input data. | Invalid input data. Please check. |
| 406 | MPC.10120 | The task does not exist. | The task does not exist. | The task does not exist. Please check. |
| 406 | MPC.10121 | The subtitle file does not exist. | The subtitle file does not exist. | The subtitle file does not exist. Please check. |
| 406 | MPC.10122 | The resolution in the template is greater than the input video resolution. | The resolution in the template is greater than the input video resolution. | The resolution in the template is greater than the input video resolution. Please check. |
| 406 | MPC.10123 | The header information of the input file is incorrect. | The header information of the input file is incorrect. | The header information of the input file is incorrect. Please check. |
| 406 | MPC.10124 | Some data in the input file are missing. | Some data in the input file are missing. | Check the input file for its completeness. |
| 406 | MPC.10125 | Input data error. | Input data error. | Check whether the input file can be played. |
| 406 | MPC.10126 | Input data error. | Input data error. | Check whether the input file can be played. |
| 406 | MPC.10127 | Failed to obtain the level-1 m3u8 when an HLS media file is encrypted with DRM. | Failed to obtain the level-1 m3u8 when an HLS media file is encrypted with DRM. | Failed to obtain the level-1 m3u8 when an HLS media file is encrypted with DRM. Please check. |
| 406 | MPC.10128 | Failed to obtain the level-2 m3u8 when an HLS media file is encrypted with DRM. | Failed to obtain the level-2 m3u8 when an HLS media file is encrypted with DRM. | Failed to obtain the level-2 m3u8 when an HLS media file is encrypted with DRM. Please check. |
| 406 | MPC.10129 | Failed to obtain the index file when a DASH media file is encrypted with DRM. | Failed to obtain the index file when a DASH media file is encrypted with DRM. | Failed to obtain the index file when a DASH media file is encrypted with DRM. Please check. |
| 406 | MPC.10130 | The HLS content fails to be encrypted using DRM. | The HLS content fails to be encrypted using DRM. | The HLS content fails to be encrypted using DRM. Please check. |
| 406 | MPC.10131 | Failed to modify the index file when an HLS media file is encrypted with DRM. | Failed to modify the index file when an HLS media file is encrypted with DRM. | Failed to modify the index file when an HLS media file is encrypted with DRM. Please check. |
| 406 | MPC.10132 | Failed to obtain the IV during DRM encryption. | Failed to obtain the IV during DRM encryption. | Failed to obtain the IV during DRM encryption. Please check. |
| 406 | MPC.10133 | The DASH content fails to be encrypted using DRM. | The DASH content fails to be encrypted using DRM. | The DASH content fails to be encrypted using DRM. Please check. |
| 406 | MPC.10134 | Failed to modify the index file when a DASH media file is encrypted with DRM. | Failed to modify the index file when a DASH media file is encrypted with DRM. | Failed to modify the index file when a DASH media file is encrypted with DRM. Please check. |
| 406 | MPC.10135 | Failed to package the digital watermark due to the incorrect xformat configuration. | Failed to package the digital watermark due to the incorrect xformat configuration. | Failed to package the digital watermark due to the incorrect xformat configuration. Please check. |
| 406 | MPC.10136 | Failed to package the digital watermark because xformat fails to be started. | Failed to package the digital watermark because xformat fails to be started. | Failed to package the digital watermark because xformat fails to be started. Please check. |
| 406 | MPC.10137 | Failed to package the digital watermark because xformat fails to create a task. | Failed to package the digital watermark because xformat fails to create a task. | Failed to package the digital watermark because xformat fails to create a task. Please check. |
| 406 | MPC.10138 | Failed to package the digital watermark because xformat fails to query the task. | Failed to package the digital watermark because xformat fails to query the task. | Failed to package the digital watermark because xformat fails to query the task. Please check. |
| 406 | MPC.10139 | Failed to package the digital watermark because the xformat task timed out. | Failed to package the digital watermark because the xformat task timed out. | Try again or contact technical support. |
| 406 | MPC.10140 | The I-frame interval exceeds 500. | The I-frame interval exceeds 500. | Set the I-frame interval to 500 or less. |
| 406 | MPC.10141 | The input file is an audio file. The selected template contains video parameters. | The input file is an audio file. The selected template contains video parameters. | Select a valid template. |
| 406 | MPC.10143 | Invalid index file content. | Invalid index file content. | Invalid index file content. |
| 406 | MPC.10144 | Black bars seem to be on the input video. | Black bars seem to be on the input video. | Review the input video. |
| 406 | MPC.10145 | Data frames imported to the detection module seem to be not enough for identifying the specific position of the black bar. | Data frames imported to the detection module seem to be not enough for identifying the specific position of the black bar. | Review the input video. |
| 406 | MPC.10146 | The black bar seems to overlap with subtitles. | The black bar seems to overlap with subtitles. | Review the input video. |
| 406 | MPC.10147 | The black bar seems to overlap with the watermark. | The black bar seems to overlap with the watermark. | Review the input video. |
| 406 | MPC.10148 | The black bars seem to be asymmetric. | The black bars seem to be asymmetric. | Review the input video. |
| 406 | MPC.10149 | The specific position of the black bar cannot be identified. | The specific position of the black bar cannot be identified. | Review the input video. |
| 406 | MPC.10150 | The cropped black bar size exceeds the input video size. | The cropped black bar size exceeds the input video size. | Review the input video. |
| 406 | MPC.10151 | Failed to download the subtitle file in the slicing phase. | Failed to download the subtitle file in the slicing phase. | Failed to download the subtitle file in the slicing phase. Please check. |
| 406 | MPC.10152 | The video encoding format of the input file is not supported. | The video encoding format of the input file is not supported. | The video encoding format of the input file is not supported. Please check. |
| 406 | MPC.10153 | Input file error. | Input file error. | Check whether the input file can be played. |
| 406 | MPC.10154 | Failed to open the input file. | Failed to open the input file. | Check whether the input file can be played. |
| 406 | MPC.10200 | System error. | System error. | Contact technical support. |
| 406 | MPC.10201 | Internal communication error. | Internal communication error. | Contact technical support. |
| 406 | MPC.10209 | Invalid input or output OBS path. | Invalid input or output OBS path. | Check whether the input or output OBS path is correct. |
| 406 | MPC.10210 | Failed to obtain the input file from OBS. | Failed to obtain the input file from OBS. | Failed to obtain the input file from OBS. Please check. |
| 406 | MPC.10213 | Operation failed. The task is not in the final state. | Operation failed. The task is not in the final state. | The task is not in the final state. Please check. |
| 406 | MPC.10216 | Failed to set event notifications. You do not have the permission to publish messages to the topic. | Failed to set event notifications. You do not have the permission to publish messages to the topic. | You do not have the permission to publish messages to the topic. Please check. |
| 406 | MPC.10217 | The usage exceeds the OBT quota. | The usage exceeds the OBT quota. | The usage exceeds the threshold. Please check. |
| 406 | MPC.10218 | The task has completed. | The task has completed. | The task has completed. Please check. |
| 406 | MPC.10219 | Invalid request parameter. | Invalid request parameter. | Invalid request parameter. Please check. |
| 406 | MPC.10220 | The task has expired. | The task has expired. | The task has expired. Please check. |
| 406 | MPC.10221 | Internal service error. | Internal service error. | Check the template and try again. |
| 406 | MPC.10222 | Key parameters in the template are inconsistent. | Key parameters in the template are inconsistent. | The obtained input file is not correct. Please check. |
| 406 | MPC.10225 | KMS service error. | KMS service error. | Contact technical support. |
| 406 | MPC.10227 | You do not have the permission to access the requested resource. | You do not have the permission to access the requested resource. | You do not have the access permission. Please check. |
| 406 | MPC.10228 | Your account is in arrears. Top up your account. | Your account is in arrears. Top up your account. | Top up your account as soon as possible. |
| 406 | MPC.10229 | You do not have the permission to perform this operation. | You do not have the permission to perform this operation. | You do not have the permission to perform this operation. Please check. |
| 406 | MPC.10232 | GIF task failed. | GIF task failed. | GIF task failed. Please check. |
| 406 | MPC.10233 | Packaging task failed. | Packaging task failed. | Packaging task failed. Please check. |
| 406 | MPC.10234 | The function is temporarily brought offline. | The function is temporarily brought offline. | The function is offline. Please check. |
| 406 | MPC.10235 | Identity authentication failed due to an invalid token. | Identity authentication failed due to an invalid token. | Check whether the token is correct. |
| 406 | MPC.10236 | You do not have permission to access the OBS bucket. | You do not have the permission to access the OBS bucket. | Contact the tenant administrator to perform bucket authorization or to grant member accounts the permission to access OBS. |
| 406 | MPC.10237 | API Gateway rate limiting | API Gateway rate limiting | API Gateway is implementing rate limiting. Please check. |
| 500 | MPC.10001 | IAM service exception. | IAM service exception. | Contact technical support. |
| 500 | MPC.10002 | OBS service exception. | OBS service exception. | Contact technical support. |
| 500 | MPC.10003 | SMN service exception. | SMN service exception. | Contact technical support. |
| 500 | MPC.10004 | CBC service exception. | CBC service exception. | Contact technical support. |
| 500 | MPC.10005 | SDR service exception. | SDR service exception. | Contact technical support. |
| 500 | MPC.10006 | ZK service exception. | ZK service exception. | Contact technical support. |
| 500 | MPC.10007 | MONGO service exception. | MONGO service exception. | Contact technical support. |
| 500 | MPC.10008 | MPE service exception. | MPE service exception. | Contact technical support. |
| 500 | MPC.10050 | XCODE service exception. | XCODE service exception. | Contact technical support. |
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