# 获取技能队列实时监控指标 #### 场景描述 获取技能队列实时监控指标。 #### 接口方法 设置成"POST"。该接口仅支持POST方法，不支持PUT、GET和DELTE等方法。 #### 内部封装接口 BMS接口：/ccbms/ws/monitor/rindexSkill #### 请求URL https://ip:port/rest/cmsapp/v1/openapi/skill/rindex 其中，公有云环境请联系管理员获取，ip为CC-CMS服务器地址，port为CC-CMS服务器的HTTPS端口号。 非公有云环境如果配置了NSLB服务，ip请填写NSLB的服务器地址，port为CC-CMS服务在NSLB映射的HTTPS端口号。 #### 请求说明 表1请求头参数 | 序号 | 名称 | 参数类型 | 是否必选 | 说明 | |:---|:---|:---|:---|:---| | 1 | Content-Type | String | True | 固定填 application/json;charset=UTF-8。 | | 2 | Authorization | String | True | 生成方式参见[C2 监控/系统外呼/话单/知识库类接口鉴权方式](https://support.huaweicloud.com/api-ccfs-cec/cec_07_0003.html#ZH-CN_TOPIC_0000002481273406)。 | 表2消息体参数说明 | 参数名 | 数据类型 | 是否必选 | 说明 | |:---|:---|:---|:---| | ccId | int | True | 呼叫中心编号。 取值范围：1～65535 | | vdn | int | True | 虚拟呼叫中心编号。 取值范围：1～5000 | | skillIds | array | True | 技能队列ID信息的对象数组。 数组长度不大于1000。 技能队列ID取值范围：1～10000。 | | indexIds | array | True | 指标的数组。数组最大长度为技能实时监控指标的个数，当前为12。 该对象的参数说明请参见[表2](https://support.huaweicloud.com/api-ccfs-cec/cec_07_0692.html#ZH-CN_TOPIC_0000002481273822__zh-cn_topic_0000002478109802_zh-cn_topic_0269727202_table13911374911) | #### 响应消息 表3消息体参数说明 | 参数名 | 数据类型 | 说明 | |:---|:---|:---| | result | String | 查询结果。取值如下： - 0：成功 - 其他：失败 失败的原因说明请参见[错误码参考](https://support.huaweicloud.com/api-ccfs-cec/cec_07_0696.html#ZH-CN_TOPIC_0000002481273824)。 说明： 当前字段为兼容8.13及其之前版本接口响应参数使用。 | | resultCode | string | 查询结果。取值如下： - "0100000"：成功 - 其他：失败 失败的原因说明请参见[错误码参考](https://support.huaweicloud.com/api-ccfs-cec/cec_07_0696.html#ZH-CN_TOPIC_0000002481273824)。 | | resultDatas | array | 查询成功后，返回结果信息的对象数组。 该数组中对象的参数说明请参见[表4]。 说明： 当前字段为兼容8.13及其之前版本接口响应参数使用。 | | resultDesc | array | 查询成功后，返回结果信息的对象数组。 该数组中对象的参数说明请参见[表4] | 表4resultDesc/resultDatas对象参数说明 | 参数名 | 数据类型 | 说明 | |:---|:---|:---| | id | int | 技能队列编号。 | | idxs | array | 指标结果集。 该对象的参数说明请参见[表5] | 表5idxs对象参数说明 | 参数名 | 数据类型 | 说明 | |:---|:---|:---| | id | string | 指标ID。 | | val | object | 指标结果。 该对象的参数说明请参见[表2](https://support.huaweicloud.com/api-ccfs-cec/cec_07_0692.html#ZH-CN_TOPIC_0000002481273822__zh-cn_topic_0000002478109802_zh-cn_topic_0269727202_table13911374911) | #### 样例报文 - 请求头： ``` Content-Type: application/json;charset=UTF-8 Authorization: ****************** ``` - 请求参数： ``` { "ccId":1, "vdn":170, "skillIds":[1,2], "indexIds":["IDX_COUNT_REAL_SKILL_QUEUE","IDX_COUNT_REAL_SKILL_HANDLE","IDX_DURATION_SKILL_MAX_QUEUE_ACK", "IDX_COUNT_20S_CALL_FOR_5MIN","IDX_COUNT_REAL_AGENT_SIGN_IN","IDX_COUNT_REAL_AGENT_CONNECT", "IDX_COUNT_REAL_AGENT_SET_IDLE","IDX_COUNT_REAL_AGENT_USABLE","IDX_COUNT_REAL_AGENT_SET_BUSY", "IDX_COUNT_REAL_AGENT_ACW","IDX_COUNT_REAL_AGENT_REST","IDX_COUNT_REAL_AGENT_STUDY"] } ``` - 响应参数： ``` { "result": "0", "resultCode": "0100000", "resultDatas": [ { "id": "1", "idxs": [ { "id": "IDX_COUNT_REAL_SKILL_QUEUE", "val": "0" }, { "id": "IDX_COUNT_REAL_SKILL_HANDLE", "val": "0" }, { "id": "IDX_DURATION_SKILL_MAX_QUEUE_ACK", "val": "0" }, { "id": "IDX_COUNT_20S_CALL_FOR_5MIN", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SIGN_IN", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_CONNECT", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SET_IDLE", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_USABLE", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SET_BUSY", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_ACW", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_REST", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_STUDY", "val": "0" } ] }, { "id": "2", "idxs": [ { "id": "IDX_COUNT_REAL_SKILL_QUEUE", "val": "0" }, { "id": "IDX_COUNT_REAL_SKILL_HANDLE", "val": "0" }, { "id": "IDX_DURATION_SKILL_MAX_QUEUE_ACK", "val": "0" }, { "id": "IDX_COUNT_20S_CALL_FOR_5MIN", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SIGN_IN", "val": "1" }, { "id": "IDX_COUNT_REAL_AGENT_CONNECT", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SET_IDLE", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_USABLE", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SET_BUSY", "val": "1" }, { "id": "IDX_COUNT_REAL_AGENT_ACW", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_REST", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_STUDY", "val": "0" } ] } ], "resultDesc": [ { "id": "1", "idxs": [ { "id": "IDX_COUNT_REAL_SKILL_QUEUE", "val": "0" }, { "id": "IDX_COUNT_REAL_SKILL_HANDLE", "val": "0" }, { "id": "IDX_DURATION_SKILL_MAX_QUEUE_ACK", "val": "0" }, { "id": "IDX_COUNT_20S_CALL_FOR_5MIN", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SIGN_IN", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_CONNECT", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SET_IDLE", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_USABLE", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SET_BUSY", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_ACW", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_REST", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_STUDY", "val": "0" } ] }, { "id": "2", "idxs": [ { "id": "IDX_COUNT_REAL_SKILL_QUEUE", "val": "0" }, { "id": "IDX_COUNT_REAL_SKILL_HANDLE", "val": "0" }, { "id": "IDX_DURATION_SKILL_MAX_QUEUE_ACK", "val": "0" }, { "id": "IDX_COUNT_20S_CALL_FOR_5MIN", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SIGN_IN", "val": "1" }, { "id": "IDX_COUNT_REAL_AGENT_CONNECT", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SET_IDLE", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_USABLE", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_SET_BUSY", "val": "1" }, { "id": "IDX_COUNT_REAL_AGENT_ACW", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_REST", "val": "0" }, { "id": "IDX_COUNT_REAL_AGENT_STUDY", "val": "0" } ] } ] } ```