# 调用接口时遇到"1010003：Invalid app_key."或"Failed to connect to https://rtcpns.cn-north-1.myhuaweicloud.com: Timed out"如何处理？
出现该问题可能是请求消息中的APP接入地址或APP_Key填写错误，请登录[隐私保护通话控制台](https://console.huaweicloud.com/privatenumber/?region=cn-north-1&locale=zh-cn#/management/appmanagement/)获取正确信息后再次尝试。
![](https://support.huaweicloud.com/PrivateNumber_faq/figure/zh-cn_image_0000002344197177.png "点击放大")